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    Customer Service Representative - Los Angeles, United States - SAGE Parts

    SAGE Parts
    SAGE Parts Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations around the world. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

    Job Requirements:

    • 2-4 years of GSE/automotive experience
    • Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
    • Development of open sales area
    • Call on potential customers to increase interest of Sage value add
    • Ability to read and comprehend parts and service manuals
    • Strong communications skills
    • Time management / follow up and prioritization skills
    • Must have strong customer service skills
    • Working knowledge of Microsoft Excel and Word
    • Must have good analytical and writing skills
    • Spanish speaking a plus

    Essential Functions:

    • Handle inbound/outbound phone calls and email requests for quotes/orders
    • Warranty /returns processing and follow up
    • Work with suppliers to provide technical support to internal/external customers
    • Work with suppliers to help customers troubleshoot/diagnose warranty claims
    • Support of assigned territory field salesperson(s) and their customers
    • Provide written/verbal feedback to customers inquiries
    • Call existing customers to promote new/additional business
    • Follow up with customers on quotes/orders daily
    • Customer trainings of Sages ecommerce solution

    Working Conditions:

    • 9:00am to 6:00pm Working hours
    • Work near/with others
    • Desk position
    • Occasional customer visits

    Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.

    Job Type: Full-time

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office
    • LAX location

    Experience:

    • GSE/Automotive technical: 1 year
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