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Veronica Jolley

Veronica Jolley

Service Operations, UX Research/Tester

Customer Service / Support

Columbus, City of Columbus, Franklin

Social

Services provided $45 / hour

Technology / Internet (4)
User Testing
Customer support
User Experience Design
User Research

About Veronica Jolley:

Civil service professional, 30 plus years in service operations, one-on-one, online, and adult education environments.  Education and experience include UX/UI, User-Experience Testing/User Interface Design, and User  Research with methodological frameworks.  Proficiencies in time management, LMS, Learning Management Systems, Microsoft Office/Microsoft Mobile Apps, and Adobe products.  

Experience

User Experience Tester

User Testing Incorporated

2023

Carrier and Training Facilitator

United States Postal Service

2006 to present

Education

Bachelor of Science, 2018

Franklin University, Columbus OH

Interactive Media Design

Coursework: Learning Technologies, 2019 to 2022

Ohio State University, Columbus OH

Educational Research, Educational Technology, Applied Instructional Design, Computer-Based Collaborative Learning

Research: Designing, Implementing, and Sustaining a STEM Teacher Education Learning Community on a Social Media Platform, 2021-2022 contributions

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