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    Community Management - Houston, United States - Arise Equity Management

    Arise Equity Management
    Arise Equity Management Houston, United States

    2 weeks ago

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    Description
    COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER
    Summary of Responsibilities
    The Community Manager is fully accountable for


    ALL


    community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.

    Key Performance Indicators
    A successful Community Manager will routinely achieve the following performance metrics:

    Economic Occupancy greater than 96%
    Delinquency less than 1% of Rental Income
    Maintenance expenses within the Community's Maintenance Budget
    Work Order completion within 3 days of submission
    Make Ready completion within 5 days of moveout
    Core Values

    A Community Manager must embody the following unchanging values:

    Integrity:

    perfectly honest and dependable with high levels of work quality
    Safety:

    behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness
    Work Ethic:

    punctual (attendance) and task oriented producing a high quantity of work
    Teamwork / Respectfulness:

    assists in team responsibilities; receptive to feedback and mentorship
    Technical Responsibilities

    Marketing :

    market comparable analysis, traffic generation, social media influence, response effectiveness

    Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates
    Produces steady and significant prospect volume (typically 15 prospects :
    1 lease)
    Engages in professional social media interactions and monitors social media advertisements

    Leasing :

    ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality

    Enforces Community qualifying criteria in a fair and consistent manner for all applicants
    Review and approve all application files and lease files (QUALITY REVIEWS)
    Completes background screenings, rental history verifications, employment verifications, pet screenings in accordance with Company's Operational Excellence Handbook

    Accounts

    Receivable :

    delinquency, eviction success, collection status, resident ledger accuracy, other income generation

    Ensures that all rents are collected and posted and deposited on a daily basis
    Performs without error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in Eviction Proceedings

    Resident

    Retention

    and

    Relationships :

    occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance

    Implements and enforces with lease violations the COMMUNITY POLICIES
    Participates in Resident PILLARS OF SUPPORT activities
    Oversees the 120 LEASE RENEWAL program for maximum retention

    Accounts

    Payable :

    budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments

    Assists in annual budget preparation, analyzes monthly budget variance, and administers daily budget tracking
    Confirms all invoices are received within each month (i.e., check Purchase Orders list and vendor statements)
    Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies
    Ensures invoices are paid prior to its due date

    Physical Asset :

    make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation

    Plan, schedule, and manage completion of Service Requests within 3 days of submissions
    Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process
    Approve make ready completion and upload documentation to the Unit Documents
    Confirms daily community cleanliness and curb appeal

    Contractor Management :

    vendor scheduling, vendor quality, warranty usage

    Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies
    Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework

    Other

    :

    Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing
    Must maintain all records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.)
    Comply with all other requirements within the Company's Operational Excellence Handbook including the Community Manager Monthly Checklist
    Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently review all leasing performances and paperwork.


    It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise.

    The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager
    Assist with any other duties as specifically requested by the Regional Manager and/or Executive Vice President
    Flexibility with scheduling and coverage as required by site and Regional Manager
    Leadership Framework

    Leadership is not limited to job responsibilities; a successful leader will exhibit:

    Words of Positivity:

    develops others, comradery, addressing challenging environments, motivation, perspective
    Focused Urgency:

    assertiveness, business objective prioritization (i.e., occupancy, delinquency, service requests, budget compliance), prioritization
    Professionalism:

    shop / office organization & cleanliness, interfaces with clients and vendors, personnel attire
    Business Making Decisions & Problem Solving:

    benefit-to-cost analysis, selection of work scope, purchasing strategies, negotiations
    Additional Skills and Abilities

    Proficient with Microsoft Office Suite
    Proficient with ResMan
    Excellent verbal and written communication skills
    Excellent interpersonal and customer service skills
    Understanding of laws, guidelines, and best practices of property management
    Education and Experience

    Bachelor's degree in Business Administration, Accounting, Real Estate, Finance, or related field required and three to five years of related experience required; or
    Fifteen years of related experience required
    Physical Requirements:

    Prolonged periods sitting at a desk and working on a computer
    Must be able to lift up to 15 pounds at times
    Disclaimer:

    The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager.

    It should also be noted that some responsibilities and duties might not be specifically addressed.
    #J-18808-Ljbffr
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