Jobs
>
Fremont

    Senior Customer Experience Advisor - Alameda, United States - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories Alameda, United States

    2 weeks ago

    Abbott Laboratories background
    Full time
    Description
    About Lingo

    Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of their own health.

    A New Category of Consumer Biowearables: Meet Lingo - YouTube

    The opportunity

    Personalized healthcare is the future. Working on Lingo, you will help build a next-generation technology that enables individuals to make decisions about how to improve energy, lose weight or enhance athletic performance. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation. Join us and grow your career as you help Abbott shape the future of healthcare.

    The Senior Customer Experience Advisors will work out of our Lingo location in Alameda, CA.

    What you will do:

    • As our escalation team, you will handle more complex and niche type tickets and help support us in putting the customer first.
    • You will support our VIP customers in aspect of their journey.
    • You will provide world class customer service via Chat, social messaging, phone, email.
    • Support our social media platforms and answer more ad-hoc questions and comments.
    • Responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of our first level customer service team.
    • Demonstrating your technical skills to support customers with OS and Android operating systems, Bluetooth connected devices.
    • You will Perform advanced troubleshooting and add implemented solutions to knowledge base articles.
    • Be able to recognise and escalate difficult technical issues to appropriate channels.
    • Work closely with internal and external teams on projects and new processes.
    • Look for better ways of doing things to improve customer service experience and sharing new ideas.
    • Be the voice of the customer for the growing business.

    What you will bring:

    • Prior experience in Tier 2 or Tier 3 customer specialist teams
    • Social media questions and comments experience
    • An attitude to roll your sleeves up within a new start up environment
    • The ability to quickly learn new skills and technologies
    • An ability to thrive in a fast paced and quickly changing environment
    • Advanced technical understanding of iOS and Android operating systems, Bluetooth connected devices
    • A genuine passion and drive to put the customer first
    • Flexibility to the working hours while we figure out what our customers prefer
    • Zendesk Experience or Saleforce would be beneficial
    • Experience of mapping new process solutions would be beneficial
    • Experience of supporting training would be beneficial

    What we offer:

    A unique opportunity with the positives of a start-up mindset and culture, but the strong benefits of a corporate brand. We offer a fantastic range of benefits including competitive salaries, private healthcare, life assurance and a flexible benefits scheme, as well as excellent development opportunities.

    Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.



    The base pay for this position is $65,900.00 – $131, In specific locations, the pay range may vary from the range posted.

  • Abbott Laboratories

    Senior Customer Experience Advisor

    2 weeks ago

    Abbott Laboratories Alameda, United States Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...

  • BMW of Fremont

    Service Drive Manager

    3 weeks ago

    BMW of Fremont Fremont, United States

    Overview: · **Position Overview** · The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed. ...

  • Premier Nissan Of San Jose

    Automotive Service Porter

    3 weeks ago

    Premier Nissan Of San Jose Fremont, United States

    Working at** Premier Nissan of San Jose** is more than just a job, it's a career We have an amazing management and training team to ensure that each employee has the necessary tools and support to be successful at **Premier Nissan of San Jose**. If you're looking for an opportuni ...

  • Fremont Hyundai

    Certified Smog Technician

    1 week ago

    Fremont Hyundai Fremont, United States

    **What you'll be working on**: · - Diagnose the cause of any malfunction and performing appropriate repairs with accuracy and efficiency · - Perform multi-point inspections on every vehicle · - Maintain a working knowledge of current industry best practices in automotive repair · ...

  • Penumbra

    HR Compliance Manager

    3 weeks ago

    Penumbra Alameda, United States

    The HR Compliance Manager manages essential programs and projects within the department, primarily related to HR compliance, recordkeeping and auditing, the development and execution of the Company's Affirmative Action Program (AAP) and assuring implementation of the Company's eq ...

  • Premier Subaru of Fremont

    Service Advisor

    1 week ago

    Premier Subaru of Fremont Fremont, United States

    Premier Subaru of Fremont is an established, successful dealer group with over 32 stores in 7 states nationwide We represent top brands such as Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Subaru, Ford, Jeep, and Fiat. Premier is actively involved in giving back to our community ...

  • Cytek Biosciences, Inc.

    Assistant General Counsel

    3 weeks ago

    Cytek Biosciences, Inc. Fremont, United States

    **SUMMARY**: · As a young, fast growing cell analysis solutions provider, we are looking to grow our in-house legal department. The Assistant General Counsel will work as a trusted partner in close collaboration with internal stakeholders and external partners to effectively prov ...

  • U.S. Coast Guard

    Contract Specialist

    3 days ago

    U.S. Coast Guard Alameda, United States

    **Duties**: · The role of this position is to serve as a Contract Specialist (Team Lead) responsible for contracts involving such diverse areas as ship repair, maintenance and alteration; state-of-the-art ship's systems and subsystems, ship electronic systems, naval architecture/ ...

  • U.S. Coast Guard

    Contract Specialist, Gs-1102-13

    1 week ago

    U.S. Coast Guard Alameda, United States

    **Duties**: · The role of this position is to serve as non-supervisory Team Lead Contract Specialist responsible for contracts involving such diverse areas as ship repair, maintenance and alteration; state-of-the-art ship's systems and subsystems, ship electronic systems, naval a ...

  • Orion Innovations

    Customer Service

    3 days ago

    Orion Innovations Elizabeth, LA, United States Freelance

    **For our client in Düsseldorf, we are currently looking for several customer service advisors (m/f/d)**: · **Your tasks**: · - Processing customer inquiries · - Maintaining customer master data · - Customer service · **Your profile**: · - Willingness to help · - Willingness to l ...

  • Envision Motors of Milpitas

    Service Advisor

    3 weeks ago

    Envision Motors of Milpitas Milpitas, United States

    **We are looking for a motivated Service Advisor to join our team** · It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stem ...

  • Envision Motors of Milpitas

    Sales Associate

    3 weeks ago

    Envision Motors of Milpitas Milpitas, United States

    Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. · About Us: The most effective job descriptio ...

  • Envision Toyota of Milpitas

    Experienced Service Manager

    1 week ago

    Envision Toyota of Milpitas Milpitas, United States

    Job Summary: · Compensation & Benefits: · This is a full-time, salaried executive position with a competitive compensation package of $10000+ per month, paid semi-monthly. In addition, we offer a comprehensive benefits package, including medical, dental, vision, and life insuranc ...

  • Western Digital

    Executive Assistant

    3 weeks ago

    Western Digital Milpitas, United States

    **Company Description** · At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. · At our core, Western Digital is a company of problem solvers. People achieve extraordinary things ...

  • Denny's

    Late Night Server

    1 week ago

    Denny's Hayward, United States

    **Compensation: Up to $19.50/hour** · **DENNYS LATE-NIGHT SERVER POSITION** · As a Server, youre the guests connection to the diner. Which means youre an advisor. A mind-reader. A friendly ear. And sometimes, a compassionate conversationalist. Responsibilities include: · - Taking ...

  • Denny's

    Late Night Server

    3 weeks ago

    Denny's Hayward, United States

    **Compensation: Up to $19.50/hour** · **DENNYS LATE-NIGHT SERVER POSITION** · As a Server, youre the guests connection to the diner. Which means youre an advisor. A mind-reader. A friendly ear. And sometimes, a compassionate conversationalist. Responsibilities include: · - Taking ...

  • Felson Companies, Inc.

    Director of Acquisitions

    3 weeks ago

    Felson Companies, Inc. Hayward, United States

    **Overview** · Felson Companies, a privately held real estate investment company, is seeking an experienced Director of Acquisitions to join our team. With over 70 years of industry experience, Felson Companies specializes in the asset management of conventional multifamily resid ...

  • BAXTER

    Senior Manager, UCAN Global Trade

    4 days ago

    BAXTER Hayward, United States Full time

    This is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves out ...

  • Sharp Electronics Corp.

    Regional Controller

    1 week ago

    Sharp Electronics Corp. Pleasanton, United States

    Overview: · The SBS Regional Branch Controller is responsible for the Management of Branch financial and administrative operations in multiple locations (Bellevue/Seattle and San Francisco). The Regional Branch Controller establishes proper processes and controls to ensure compli ...

  • Denny's

    Late Night Server

    1 week ago

    Denny's Pleasanton, United States

    **Compensation: Up to $19.50/hour** · **DENNYS LATE-NIGHT SERVER POSITION** · As a Server, youre the guests connection to the diner. Which means youre an advisor. A mind-reader. A friendly ear. And sometimes, a compassionate conversationalist. Responsibilities include: · - Taking ...