Sierra Bean

Experienced Executive Assistant with a demonstrated history of working with a variety of C-Suite leaders. Skilled in organization, project management, team leadership, and adaptability.

PROFESSIONAL EXPERIENCE

Guayakí Yerba Mate, Venice, CA​​​​​​​                        May 2022 – Present

Executive Assistant to General Counsel and Head of Impact

• Providing support to the general counsel and head of impact

• Handling all logistics for the legal and impact teams including travel arrangements and calendar management

• Managing internal projects including a company-wide Zero-Waste Initiative

• Overseeing external projects such as investment and partner audits

• Trusted with highly confidential information and documentation

• Coordinating the execution of company-wide documentation through DocuSign

• Organizing the legal department by creating trackers to stay on top of upcoming deadlines

• Maintaining the status of our global trademarks and intellectual property

• Ensuring our tax information is accurate and up to date on a global level

• Communicating with external impact and sustainability organization to ensure we are in good standing

• Working with external agencies and coordinating interviews to bring in more talent

• Processing expenses for the legal and impact teams via SAP Concur

• Planning and executing large events by managing invites, catering, security, bartending, etc…

• Providing all required documentation/information for audits and recertifications

• Serving on the Justice, Equity, Diversity, and Inclusion committee

• Serving on the company-wide training/learning committee – GuayakíUniversity

Alo/Bella+Canvas, Beverly Hills, CA​​​​​​​                       August 2021 – April 2022

Executive Assistant/Administrative Lead

• Provided support to multiple executives

• Served as liaison between all executives and their guests

• Managed calendars of all executive team members, scheduled meetings,and provided lunch and coffee orders daily

• Arranged domestic and international travel through SAP Concur; booked flights, hotels, and ground transportation

• Processed expenses and collected, sorted, and distributed mail

• Handled highly confidential clientele and subject matter with professionalism

• Responsible for personal projects, including running errands

• Managed and maintained office with over 300 employees

• Served as team lead across two locations, managing 6 team members; led weekly meetings and discussions

• Created new processes to more efficiently manage office inventory; approved companywide supply orders

• Maintained and approved all office calendar bookings

• Created and distributed companywide email communications

• Placed catering orders and delegated office and facilities requests

• Planned and executed large-scale and exclusive company events; preparedspace for large conferences

WeWork, Beverly Hills, CA​​​​​​​​                    August 2020 – August 2021

Community Associate

• Handled general building management duties

• Provided member-facing customer service to set the standard for an excellent member experience to gain a higher membership retention rate

• Retained the highest customer satisfaction rating amongst all WeWork locations in Southern California in two separate locations; increasedcustomer satisfaction rate by over 200%

• Managed relationships with members to maintain high standards of hospitality

• Utilized Salesforce Service Console, Medallia, and proactive check-ins to collect feedback and solve problems

• De-escalated member concerns through mediation and set a standard of positivity in the workplace

• Successfully decommissioned previous building and opened a new location by providing member support

Cross Country Education, Los Angeles, CA​​​​​​​  February 2019 – August 2020

Operations Specialist

• Managed calendars and answered and directed incoming calls

• Provided excellent customer service over the phone, including de-escalating client concerns

• Created schedules and coordinated meetings between clients and providers

• Collected client data to ensure educational compliance standards were met

• Increased data submissions by 50% by supporting providers to submit on time

• Led customer service trainings and created manuals for new team members

Bachelor‘s Degree in Sociology from the University of California, Santa Barbara