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    Call Center Technical Support - Orlando, United States - Outcomes Operating Inc

    Outcomes Operating Inc
    Outcomes Operating Inc Orlando, United States

    1 day ago

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    Description

    Job Description

    Job Description

    JOB SUMMARY
    As a Client Support Representative your focus will be on the customer and providing excellent Tier 1 technical
    support over the phone.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Answer a high volume of calls from our clients
    • Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support
    • Provide clear expectations to customers on when they can expect issue resolution

    Qualifications

    KNOWLEDGE & REQUIREMENTS

    • 1 year of call center experience in a technical or pharmacy environment
    • Technical or Pharmacy Technician experience preferred
    • High School Diploma required, College Degree preferred
    • Ability to relate well to customers and express empathy
    • Excellent written and verbal communication skills
    • Ability to multi-task in a fast-paced environment while maintaining accuracy

    PHYSICAL REQUIREMENTS
    The physical demands described here are representative of those that must be met by an employee
    to successfully perform the essential functions of this job.

    • Frequent sitting in stationary position at a desk
    • Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
    • Occasional twisting of body
    • Occasional reaching by extending hands and arms in any direction
    • Occasional lifting, pulling, or pushing
    • List additional requirements here:
    Company DescriptionOutcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.

    Company Description

    Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.
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