-
Substation Project Manager
3 weeks ago
Electrical Consultants, Inc. Cumberland, United States**Locations**:Cumberland, ME; Waterville, ME; Augusta, ME; Manchester, NH; Ayers, MA; Berlin, CT · **Description**: Electrical Consultants, Inc. (ECI) is a leading power engineering consultant firm that provides engineering, system planning and studies, technical consultation, pr ...
-
Assistant Project Manager
2 weeks ago
Electrical Consultants, Inc. Cumberland, United StatesElectrical Consultants, Inc. (ECI) is a leading power engineering consultant firm that provides engineering, system planning and studies, technical consultation, project management, surveying, environmental planning, commissioning/testing and construction services to electric uti ...
-
Leasing Consultant
2 weeks ago
URS Properties South Portland, United States Part time**GREAT GIG FOR A COLLEGE KID** · **(LOOKING TO GET YOUR FOOT IN THE DOOR FOR A GREAT CAREER OPPORTUNITY?)** · **General Job Description Purpose**: · The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Cons ...
-
Surgical Coordinator
2 weeks ago
Ophthalmic Consultants of Boston Falmouth, United StatesOphthalmic Consultants of Boston (OCB) was established in 1969 to offer patients the highest quality eye care and laser/surgical treatment. OCB is the premier eye care provider in the region with nineteen practice locations in the greater Boston area, South Shore, and Cape Cod. O ...
-
Mail & Reception Supervisor
3 weeks ago
Jackson & MacNichol - Attorneys at Law South Portland, United StatesMail and Reception Supervisor · The Mail and Reception Supervisor is an onsite management position. This role is responsible for managing the operations of the Mail and Reception Team, including leading, mentoring, and supervising personnel and evaluating and maximizing the produ ...
-
Controller
3 weeks ago
Maine Trust for Local News South Portland, United StatesWe seek a Controller who will oversee and coordinate all company-wide financial operations, ensure financial processes function efficiently, and provide direction to managers responsible for financial activities for the Maine subsidiary of a national newspaper organization. Direc ...
-
Receptionist, Obgyn
2 weeks ago
Cape Cod Healthcare Falmouth, United StatesTo provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations. · **Desc ...
-
Civil Engineering Project Manager
2 weeks ago
LJB Inc South Portland, United StatesGorrill Palmer is part of LJB Engineering, a national, multi-disciplinary engineering consulting firm with six main business lines which include: Transportation, Municipal, Land Development, Water Resources, Buildings Structure Design and Safety/Fall Protection Design and Install ...
-
Correctional Lpn
1 week ago
VBeyond Healthcare Cumberland, United States**Correctional - LPN** · - **Location**:Cumberland, MD · - **Facility**:Correctional · - **Shift Time**: 7:30 AM-3:30 PM · - **Contract Weeks**: 13 · - **Guarantee**: 40Hrs/week · - **Pay**: $35/hr-$43/hr · **Requirements**: · - Currently licensed as a Practical Nurse in the stat ...
-
Correctional Lpn
3 weeks ago
VBeyond Healthcare Cumberland, United States**Correctional - LPN** · - **Location**:Cumberland, MD · - **Facility**:Correctional · - **Shift**:7:00 AM - 3:00 PM | 3:00 PM - 11:00 PM | 11:00 PM - 7:00 AM · - **Contract Weeks**: 13 · - **Guarantee**: 40Hrs/week · - **Pay**: $35/hr-$43/hr · **Requirements**: · - Currently lic ...
-
Retail Business Unit Director
3 weeks ago
Spyrosoft Poland, United States**Requirements**: · - Proven sales experience using a consultative selling approach. · - Familiarity with sales and negotiation techniques. · - Strong analytical skills to understand customer needs and drive upsell and cross-sell opportunities. · - Ability to establish and mainta ...
-
UI Professional V-internal Only
1 week ago
State of Maryland Cumberland, United States**Introduction**: · **GRADE**: · 16 · **LOCATION OF POSITION**: · Cumberland, Maryland · Towson, Maryland · College Park, Maryland · **Main Purpose of Job**: · **POSITION DUTIES**: · - Coordinate, review, and lead the effort and work of a unit comprised of UI Professionals respon ...
-
Processing Lead
2 weeks ago
Integrated Tax Consultants, LLC Falmouth, United States**Job Title**: Processing Lead · **Location**: Falmouth, ME · **Company**: Integrated Tax Consultants, LLC · **Company Intro**: · ITC is a well-reputed, rapidly growing, and accessible full-service accounting firm based in Falmouth, Maine. We offer tax and accounting services for ...
-
Luxury Brand Manager
1 week ago
Signet Jewelers - Jared the Galleria of Jewelry South Portland, United StatesAt Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ...
-
Project Mgr I
1 week ago
TD Bank Falmouth, United StatesWork Location: · Falmouth, Maine · Hours: · 40 · Pay Details: · 86, ,360.00 USD · Line of Business: · Sales & Customer Distribution Support · **Job Description**: · The Project Manager provides leadership and guidance to project related staff and associated business lines. Effect ...
-
Chief physician
3 days ago
Apex Ventures South Portland, United StatesAs a renowned consulting firm, we specialize in the placement of specialized and executive personnel exclusively in the medical field. Our consultants and recruiters have extensive experience and a wide network of decision-makers in the medical sector. Our clients include well-kn ...
-
Assistant Consulting Tax Economy
3 weeks ago
Crimson Enterprises Poland, United StatesAbout the Company · Our company is one of the leading medium-sized auditing and consulting firms nationwide, with over 300 partners and employees at seven locations. · What do we offer? · A secure job in an expanding company · A pleasant working atmosphere, flat hierarchies, and ...
-
Technical clerk/assistant
3 weeks ago
BlueWave Ventures Poland, United StatesThe city of Meerbusch (approx. inhabitants) is located in the unique Lower Rhine landscape. Good conditions for families with children as well as leisure, cultural, and recreational activities, a vibrant club life and Rhineland traditions, urban flair and rural greenery provide t ...
-
Trainee Corporate Customer Advisor
3 days ago
Titan Innovations Cumberland, United States*Trainee Corporate Customer Advisor (m/f/d) for Meißen*The Volksbank Raiffeisenbank Meißen Großenhain eG is a strong financial service provider in the region. We advise, support and provide financial and insurance products to over customers in our business area. With your knowled ...
-
Tax specialist
3 days ago
Infinity Ventures Cumberland City, United StatesAbout Us · Steuerberatung Ute Frese is a digital tax consultancy founded in 2002. Our team of 3 employees is located in Bremen. · As we continue to grow, we are currently looking for dedicated colleagues to join our team. You will be warmly welcomed and become an important part o ...
Client Experience Consultant - Portland, United States - Unum
Description
Job Posting End Date:
May 31
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments.
And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes:
Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.
Help us help others, and join Team Unum todayGeneral Summary:
This is an entry level of a two-level career path.
Work is performed across all customer size segments according to multiple documented service operating procedures for some tasks but includes a level of critical thinking and autonomy as well due to the customer facing and/or research requirements.
This position requires solid knowledge of Unum and/or Colonial products or services and processes as well as the ability to process a variety of transactions to support customer requests, updating coverage and administrative policy information.
Incumbents in-depth understanding is critical to processing data and in result, ensures the accuracy of policy information and/or invoices that have a direct impact to customers.
By demonstrating timely and accurate customer service, this position is an important and key contributor to building customer loyalty which helps to drive positive persistency and financial integrity while providing an excellent client experience.
Process/research inquiries, changes, enrollments, and/or evidence of insurability in compliance with contractual provisions, risk, and administration utilizing multiple systems and tools in a timely, complete, and accurate manner
Reviews requests, contracts, or letters to ensure compliance with contractual provisions, risk, and administration
Review applications to ensure Underwriting requirements are met and/or communicate denial to policy owner
Processes requests that have a financial impact to the company and the customer which requires accuracy in calculating appropriate monies to/from the customer – may include processing loans, surrenders, reinstatements, deferred comp, and withdrawals, issuing checks or processing ACH bank forms to allow for personal bank account withdrawals for individually billed policies
Applies negotiation and influencing skills to best satisfy policy owner needs by considering and presenting options direct to the client (or educates Client Specialist on opportunities to improve customer experience) to keep a policy in-force while promoting retention
Builds and nurtures effective working partnerships and interactions with peers and internal cross functional partners as well as external partners such as agents, plan administrators or policy owners to satisfy service standards and customer needs
Handles customer escalations that cannot be resolved within the call center or service hub, responding with empathy and urgency driving positive customer satisfaction results while delivering complex provision and policy guidelines or explaining annual reports or illustrations direct to the customer
Utilizes technical skills to ensure accuracy, identify defects and issues in member API processes
Prepares /format and process electronic enrollments and evidence of insurability to ensure coding to administrative system
Utilize critical thinking skills to independently research and trouble shoot problems to identify issues and determine actions that need to take place for resolution
Provide superior customer service and demonstrate ownership and expertise ensuring total client satisfaction
Meet or exceed individual/team productivity and quality goals
Acts with a continuous improvement mindset and seeks opportunities to recommend and implement changes which improve process efficiencies and customer satisfaction
Participates in problem-solving activities, identifying issues early and working with appropriate resources to resolve concerns
Engages in change and supports corporate initiatives
Positively impacts work and team environment by engaging in team huddles
Demonstrates alignment of shared objectives within Client Success and other partners
Provide support to peer group and other teams during high volume and peak seasons
Provide support to Service Advisor/Manager in resolving system/processing issues
May perform other duties as assigned
Job Specifications
2- or 4-year college degree preferred or related industry experience
Experienced in customer interactions with an ability to effectively communicate and meet/exceed customer needs
Solid verbal and written communication skills
Ability to develop strong working partnerships to achieve shared goals
Ability to prioritize, organize, complete multiple tasks, and accurately handle a high volume of work in a fast-paced environment
Ability to operate with a high sense of urgency, meeting deadlines and productivity targets
Highly motivated and proactive with the ability to work well independently and within a team
Solution oriented individual demonstrating good investigative, research and problem-solving skills.
Strong attention to detail with a keen focus on quality and accuracy
Strong work ethic with sensitivity to handling personally identifiable information (PII)
Solid critical thinking skills with an ability to effectively analyze and solve problems
Solid working knowledge of Unum and/or Colonial products, and contractual provisions
Solid keying skills and technologically proficient on PC applications
Solid mathematical aptitude and analytical skills
Ability to seek out developmental opportunities and continuously improve skills
Consistently demonstrate a high level of professionalism that positively influences and builds a productive environment
Willingness to adapt to a rapidly changing environment with an open mind and a high degree of engagement to ensure the success of the organization
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide.
Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices.
Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.The base salary range for applicants for this position is listed below.
Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$72,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
Company:
Unum
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
