Leasing Consultant - South Portland, United States - URS Properties

Description

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant.

• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
• Fully implement and enforce all policies and procedures as outlined in the Employer's Policy and Procedures Manual.
• Leasing Consultants must always offer a professional, yet friendly, atmosphere in the leasing office and any other areas where prospective residents and current residents might interact with them, including in public. All models and market readies should be inspected daily prior to showing in order to ensure their quality appearance.
• All incoming calls from residents requiring manager assistance residents should be transferred to the Assistant Community Manager or Community Manager for proper handling.
• All paperwork is to be completed in a professional, accurate and timely manner. Mistakes on lease agreements can be costly to the property.
• Each Leasing Consultant should keep active guest cards that are logged in to lead tracking software, if applicable, and continue to work each lead until the prospect has chosen their home.
• The Leasing Consultant should inspect the property on a regular basis reporting any deficiencies to the Community Manager. They should assist the Assistant Community Manager in preparing daily and weekly reports, resident communication, moveins/outs, office supply inventory and market surveys.
• Resident Files are to be maintained with current information properly filed per Employer Policy at all times.
• Leasing Applications are to be processed within 2448 hours of receipt and in accordance with Employer Qualifying Criteria and Policy & Procedures Manual guidelines.
• Lease Renewal Program is to be actively worked to optimize lease renewals and decrease resident turnover.
• All residents and prospects treated with excellent level of customer service at all times.
• Receive, process/log, and file service requests in a timely manner.
• Assist in planning and overseeing resident activities as requested by Community Manager.
• The Leasing Consultant will perform any additional duties the Community Manager or Regional Manager assigns to them.

• Prefer a minimum of high school degree.
• Customer service experience preferred.
• Willing to work weekends with a flexible schedule during the week.
• Prior Leasing experience preferred (But Not Required).
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Bilingual abilities (written and verbal) may be required based on specific needs of property.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related is preferred (But Not Required).

A portion of the typical work day is spent at his or her desk handling paperwork, resident files, computer data entry, correspondence, and resident meetings.

Remainder of job requires constant physical walking and leasing demonstrations of community, walking up/down stairs and covering multi-terrain landscape of property.

• Flexible schedule

• No experience needed

• Every weekend
• Monday to Friday

• Are you willing to work weekends? ____

• Customer service: 1 year (preferred)

• Driver's License (required)

• South Portland, ME: Relocate before starting work (required)