Jobs
>
Customer Service Representative
>
Chicago

    Customer Service Representative - Chicago, United States - The University of Chicago

    The University of Chicago
    The University of Chicago Chicago, United States

    3 weeks ago

    Default job background
    Description


    Customer Service Representative page is loaded Customer Service Representative Apply locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id JR25474 DepartmentPress Distribution Customer Service About the Department The University of Chicago Press Distribution Center (CDC) is a state-of-the-art distribution and fulfillment operation, providing a full range of services to the University of Chicago Press and scholarly publishers worldwide.

    Located in the Historic Pullman District near 110th Langley, the CDC is conveniently located near the Metra and the Bishop Ford Freeway.

    The facility is two hundred seventy-three thousand square feet housing nearly twelve million books in inventory, and more than nineteen thousand units shipped daily.

    Our team is hard-working, highly motivated, and enjoy the same benefits as the University of Chicago campus-based employees, many with the added benefit of working close to home.


    Job InformationJob Summary:
    The Customer Service Representative enters customer orders and investigates customer complaints using the computer system

    Responsibilities:
    Enter orders directly from customers, from both written and telephone requests.
    Set up new customer accounts on the computer.

    Investigate customer service complaints (written and telephone).Interface with warehouse and accounts receivable personnel, as needed, to effectively complete assigned tasks.

    Perform other tasks as required.


    Competencies:
    Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others required.
    Communicate effectively in English, both orally and in writing required.
    Identify priorities; recognize and resolve or refer problems required.
    Work effectively with supervision and as a part of a team required.

    Ability to use or learn a range of position-related software applications; strong typing skills and experience on a 10 key adding machine required.

    Excellent verbal communication skills and the ability to follow detailed instructions required.
    Investigating customer service complaints and following detailed procedures to correct the problems required.
    Interface with various departments as required to effectively complete assigned tasks required.


    Additional RequirementsEducation, Experience, and Certifications:

    Education:
    High school diploma or equivalentrequired

    Experience:
    Customer Service experience preferred

    Technical Knowledge or Skills:
    Typing skills of at least 25 words per minute and experience on a 10 key adding machine are required

    Pay Range:
    $18.47 -$21.56

    Required Documents:

    ResumeReferencesWhen applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

    Benefit EligibilityYesRequires Compliance with University Covid-19 Vaccination RequirementNoPay FrequencyHourlyPay RangePlease refer to Additional Requirements to see the pay rangesScheduled Weekly Hours40Union024- Local 743, I.B.T.

    ClericalJob is ExemptNoDrug Test RequiredNoMotor Vehicle Record Inquiry RequiredNoHealth Screen Required NoPosting Date Remove from Posting On or Before Posting Statement:

    The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law.

    For additional information please see the University's Notice of Nondiscrimination.

    Staff Job seekers in need of a reasonable accommodation to complete the application process should call or submit a request via Applicant Inquiry Form.

    We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

    All offers of employment are contingent upon a background check that includes a review of conviction history.
    A conviction does not automatically preclude University employment.

    Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

    The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information.


    The Report can be accessed online at:
    .Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.About Us The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.
    We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum.

    Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

    #J-18808-Ljbffr
  • Marriott International, Inc

    Guest Service Representative

    1 week ago

    Marriott International, Inc Chicago, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de P ...

  • Jim Tom - State Farm Agent

    Customer Service Representative

    3 weeks ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Insurance Agency is hiring a Customer Service Representative/Agent Team Member to provide our insurance customers service and sales support for our personal/commercial insurance products. · **BENEFITS**: · - Base comp (doe) · - Bonus based on production · - Professiona ...

  • State-Farm-Insurance

    Customer Service Representative

    2 weeks ago

    State-Farm-Insurance Chicago, United States

    State Farm Insurance Agent Customer Service Representative/Agent Team Member wanted · **BENEFITS OFFERED**: · - Base comp (doe) · - Bonus opportunity based on performance · - Paid time off (personal time/holidays) · - Profit Sharing Plan · - Health prem allowance · - Monday-Frida ...

  • State-Farm-Insurance

    Customer Service Representative

    3 weeks ago

    State-Farm-Insurance Chicago, United States

    State Farm Insurance Agent Customer Service Representative/Agent Team Member wanted · **BENEFITS OFFERED**: · - Base comp (doe) · - Bonus opportunity based on performance · - Paid time off (personal time/holidays) · - Profit Sharing Plan · - Health prem allowance · - Monday-Frida ...

  • Jim Tom - State Farm Agent

    Customer Service Representative

    3 weeks ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Insurance & Financial Services Agency is hiring You'll provide our insurance customers support services and sales for our personal/commercial insurance customers. · **Responsibilities** · - Use an insurance customer-focused, needs-based review process to educate insura ...

  • VCA Animal Hospitals

    Client Service Representative

    2 weeks ago

    VCA Animal Hospitals Chicago, United States

    **VCA Chicago North Animal Hospital** seeks a Part-Time **Client Service Representative** to join our Front Desk Team · **Why We Need You** · As the face of **VCA Chicago North Animal Hospital**, the Client Service Representative sets the tone for the practice as we build and mai ...

  • Farmers Insurance

    Customer Service Representative

    2 weeks ago

    Farmers Insurance Chicago, United States

    **IMMEDIATE OPENING** · Farmers Insurance agencies across the Greater Chicago Area are seeking Customer Service Representatives to join their growing teams If you want to be a part of a winning and competitive culture, then this may be the career for you · Customer Service Repres ...

  • Jim Tom - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Jim Tom - State Farm Agent Chicago, United States

    Customer Service Representative/Agent Team Member wanted for a State Farm Agency in Chicago. Insurance experience is preferred, but we'll train the right person with the right skill set. You must possess required Insurance Licenses or be able to obtain asap. · **BENEFITS**: · - B ...

  • Mission Wealth Management LP

    Client Service Representative

    3 weeks ago

    Mission Wealth Management LP Chicago, United States

    As a Barron's Top 100 RIA firm and voted _Best Places to Work_ by Fortune, Pacific Coast Business Times, Inc (Best Workplaces), and Investment News, Mission Wealth is hiring a dynamic **Client Services Representative** to join our high-performing Operations department. This is an ...

  • State Farm Insurance

    Customer Service Representative

    3 weeks ago

    State Farm Insurance Chicago, United States

    State Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative/Agent Team Member. · **Benefits offered**: · - Base comp plus bonus based on performance · - Paid time off · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no eveni ...

  • Keynote Business Solutions

    Customer Service Representative

    2 weeks ago

    Keynote Business Solutions Chicago, United States

    Job Overview: · We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, attenti ...

  • Kurt Mamon - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Kurt Mamon - State Farm Agent Chicago, United States

    **Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through va ...

  • STATE FARM INSURANCE

    Customer Service Representative

    3 weeks ago

    STATE FARM INSURANCE Chicago, United States

    State Farm Insurance Agent Customer Service Representative/Agent Team Member wanted · **BENEFITS OFFERED**: · - Base comp · - Bonus based on performance · - Paid time off · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no evenings/weekends) · - Training and profess ...

  • Circle K

    Customer Service Representative

    1 week ago

    Circle K Chicago, United States

    Store : 2760 W Belmont Ave., Chicago, Illinois 60618 · **Availability - Shift/Days**: Flexible Availability · **Customer Service Representative** · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fu ...

  • Old National Bank

    Client Service Representative

    2 weeks ago

    Old National Bank Chicago, United States

    Overview: · Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and ...

  • Aqua Mobile Swim School

    Customer Service Representative

    3 weeks ago

    Aqua Mobile Swim School Chicago, United States

    **Benefits**: · - Competitive salary · - Dental insurance · - Flexible schedule · - Paid time off · We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a ...

  • AVA Inc

    Customer Service Representative

    1 week ago

    AVA Inc Chicago, United States

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers also, help with shipping of the product and receiving of ...

  • Shirley Ryan AbilityLab

    Customer Services Representative

    3 weeks ago

    Shirley Ryan AbilityLab Chicago, United States

    By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curi ...

  • Planet Fitness

    Member Services Representative

    2 weeks ago

    Planet Fitness Chicago, United States

    The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · **Benefits** · - ** FREE Black Card Membership**: · - ** Paid Time ...

  • JCFS Chicago

    Business Service Representative

    3 weeks ago

    JCFS Chicago Chicago, United States

    **Responsibilities** · - Initiates face-to-face and phone contacts with potential employers to introduce and explain Agency/program services, describe clients served, and to learn about current job openings. · - Distributes job leads and shares pertinent information with staff. · ...