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Lawrence

    Operations/Customer Service - Lawrence, United States - NNR Global Logistics USA Inc.

    NNR Global Logistics USA Inc.
    NNR Global Logistics USA Inc. Lawrence, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Summary

    Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

    Duties & Functions

    Essential:

    • Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
    • Contact trucking companies to arrange for pickup of customers freight.
    • Receive freight in warehouse and perform TSA safety checks.
    • Label freight for export.
    • Contact air and ocean carriers to book export shipments.
    • Close consolidations.
    • Review procedures and implement TSA safety regulations as developed by the Head Office.
    • Arrange for import documentation pickup at the airlines.
    • Review immediate Transport documents for US Customs.
    • Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
    • Correspond with NNR Japan and other overseas agents.
    • Provide the customer with quotations when sales staff is no present.
    • Provide the sales staff with market research.
    • Generate proposals for the sales staff.
    • Assist sales staff with correspondence, faxes, etc.
    • Contact present customers who have not shipped regularly to determine shipping status.
    • Contact import customers to relay arrival information.
    • Assist with the collection of customer accounts.
    • Conduct telephone sales to prospective customers.
    • Update airline rates for sales department files.
    • Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
    • Set up and maintain customer files.
    • Perform other duties as requested by management.

    QUALIFICATION STANDARDS

    Education & Experience:

    • Minimum requirement High School diploma or GED.
    • Thorough knowledge in international freight forwarding operations both Air and Ocean.
    • Proficient with Microsoft Office applications.
    • Forklift safety certification.
    • Ability to use basic math skills to calculate freight, storage, duty and other charges.

    Physical requirements:

    • Flexible and long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
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