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    Major Incident Management Analyst 3 - Long Beach, United States - Unisys

    Unisys
    Unisys Long Beach, United States

    3 weeks ago

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    Description
    Major Incident Management Analyst 3 page is loaded

    Major Incident Management Analyst 3

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    locations

    CityNet

    time type

    Full time

    posted on

    Posted 3 Days Ago

    job requisition id

    REQ554397

    What success looks like in this role:

    Provides capture support for Major Incident Management processes and engages with ESM Practice members and internal colleagues to coordinate service activities.

    Gathering information about the incident
    Assist with assessing the business impact
    Documenting the root cause of the incident
    Coordinating with resolver teams
    Communicating with stakeholders throughout the resolution process
    Collaborates with Service Management team members to provide clients with best-in-class support
    Provides accurate information to clients and escalates complex issues through the standard escalation process
    Contributes to the development and maintenance of MIM documentation
    Participates in process-related meetings for engagements and steps in to facilitate the meeting in the absence of senior associates
    Demonstrates willingness to learn new skills and implement them in job duties
    You will be successful in this role if you have:
    Bachelor's Degree and a minimum of 2 years of relevant experience
    Certifications


    Preferred:
    ITIL v4 Foundation

    Experience with ITIL and other service management methodologies
    Ability to work independently and as part of a team
    Strong communication skills in English

    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

    This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

    If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at

    or alternatively Toll Free:
    Prompt 4). US job seekers can find more information about Unisys' EEO commitment here .

    #J-18808-Ljbffr
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