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    Customer Service Representative - Allentown, United States - Evonik

    Evonik
    Evonik Allentown, United States

    5 days ago

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    Description

    **Customer Service Representative**

    **Location:** Allentown, PA, US **VACANCY REFERENCE NUMBER 155400**

    **Customer Service Representative**

    **Location:** United States : Allentown, PA

    **Function:** Logistics & Supply Chain Management

    **Career Level:** Experienced professionals (2-5 years)

    **Legal Entity:** Evonik Corporation

    **Business Line:** Comfort & Insulation

    **What we offer**

    You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.

    The Customer Service Rep (CSR) position is responsible to ensure customer orders, complaints and inquiries are processed timely, accurately, and efficiently. Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective Comfort & Insulation customers in the specialty chemical industries.

    **RESPONSIBILITIES**

    Order Management:

    Coordinating and executing customer service activities, including order management, customer communications, complaints and special handling tasks, including but not limited to consignment, bulk 3rd party blind shipments, distributor management

    Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment

    Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and C&I commitments and communicating any changes in order status quickly to the customer.

    Coordinate and maintain effective communications with Sales, Business Functions and Cross Functional Groups concerning customer requirements, issues, feedback, as appropriate

    Experienced senior CSRs provides training, guidance and mentoring to less experienced CSRs

    Proficient in order management processes and systems/tools

    Administrative:

    Obtain required forms and documentation from Customers (e.g. tax certificates, credit apps etc.)

    Participate in departmental, business team and cross-functional team meetings to acquire knowledge of supply chain, department interdendencies, key business strategies & objectives.

    **REQUIREMENTS**

    High School education diploma, general education degree or equivalent some college studies preferred

    Minimum of 2-3 years of customer service related experience

    Customer service experience in chemical industry desired

    Experience is SAP, Excel, Power Point & Word desired

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