Jobs
>
Allentown

    Customer Service Representative II - Allentown, United States - Healthnetworklabs

    Healthnetworklabs
    Healthnetworklabs Allentown, United States

    1 week ago

    Default job background
    Description

    Customer Service Representative II

    Tracking Code HNL Part-time, 20 hours per week, Night shift, 3 variable weekdays with weekend and holiday rotations, variable hours 11:00PM-8:00AM) Job Description **Part-time, 20 hours per week, Night shift, 3 variable weekdays with weekend and holiday rotations, variable hours 11:00PM-8:00AM**

    **SUMMARY:**

    The primary focus of the Customer Service Representative II is to engage in cheerful, clear, effective, and seamless communication with both internal and external customers, providers, and patients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.

    **PURPOSE:**

    The purpose of this document is to describe the general nature and level of work performed by personnel as classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

    **ESSENTIAL DUTIES AND RESPONSIBILITIES** include, but are not limited to, the following:

    Displays a caring, friendly, and supportive personality with a commitment to focusing on customer satisfaction.

    Maintains up-to-date knowledge of and adheres to the department Standard Operating Procedures (SOPs).

    Understands and abides by patient confidentiality regulations.

    Responds with a sense of urgency and professionalism to customer inquiries including, but not limited to; specimen requirements, test results, patient billing, statement inquires, dispatch requests, and testing schedules.

    Notifies customers of STAT, critical, and/or client requested results while actively displaying explementary communication skills.

    Contacts customers, providers, and patients in an effort to obtain up to date, accurate information to be used for record keeping across multiple platforms, including, but not limited to billing.

    Performs data processing, sorts/distributes mail, and files data to include verification of patient demographics and billing information in the financial system.

    Documents all communication within the Salesforce Customer Relationship Management (CRM) platform consistently and accurately.

    Possesses a strong understanding of software including, but not limited to, the Laboratory Information System (LIS), Salesforce, Xifin, and CoPath.

    Maintains departmental supplies and equipment.

    Assists other staff members in performing job duties as required. Accepts additional responsibilities during staffing shortages. Maintains work assignment flexibility and communicates ongoing/outstanding information with members of the oncoming shift. Flexibility in job location: i.e., if telecommuting, there is ability to work on site as needed.

    Participates in the Continuous System Improvement (CSI) and continuing education programs.

    Actively participates in department and group huddle discussion.

    Provides clear and professional etiquette in verbal and electronic communications with clients, customers and patients.

    Completes department tasks and responsibilities as they are assigned.

    Excels in the ability to multi-task in a fast-paced environment while handing customer inquiries via phone, email, and other electronic communication in a timely manner to effectively provide a high level of customer satisfaction.

    Works seamlessly with the Sales team to communicate leads and customer feedback.

    Required Skills **QUALIFICATIONS:**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience :

    High school diploma or GED. Call center and/or Clinical experience preferred.

    Language Ability :

    Knowledge of medical terminology/human anatomy (willingness to complete medical terminology courses), information services/data processing desirable. Must be able to read, write, and speak the English language. Must have patience, tact, cheerful disposition and enthusiasm in order to relate to ill, disabled, elderly, emotionally upset and occasionally hostile people.

    Communication Ability :

    Must have patience, tact, cheerful disposition and enthusiasm in order to relate and work with ill, disabled, elderly, emotionally upset and occasionally hostile people within the facility.

    Math Ability :

    Ability to add, subtract, multiple, and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability :

    Excellent communication, organization, interpersonal and problem-solving skills. Discretion and confidentiality with patient data. Ability to perform duties with accuracy and attention to detail. Ability to work under stress and in crisis situation.

    Computer Skills :

    Microsoft Office Products, processing, spreadsheets, e-mail, designated laboratory and customer service software.

    Certificates and Licenses :

    No certification/licenses needed.

    Job Location Allentown, Pennsylvania, United States Position Type Part-Time ** Apply**

    ** Share**

  • European Wax Center

    Customer Service Representative

    1 week ago

    European Wax Center Allentown, United States

    European Wax Center - Airport Road is looking for a guest service associate to join our growing team · Main Responsibilities of a Guest Service Representative · Serves customers by providing all necessary service and product information. · Resolves service and product problems ...

  • Evonik

    Customer Service Representative

    1 week ago

    Evonik Allentown, United States

    **Customer Service Representative** · **Location:** Allentown, PA, US **VACANCY REFERENCE NUMBER 155400** · **Customer Service Representative** · **Location:** United States : Allentown, PA · **Function:** Logistics & Supply Chain Management · **Career Level:** Experienced p ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Allentown, United States

    Family Dollar - 123 N 9TH STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...

  • TEKsystems

    Customer Service Representative

    4 days ago

    TEKsystems Allentown, United States

    Job Description · Job DescriptionRespond to customer service inquiries, request, complaints. Inbound calls and emails. · Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries · Utilize pricing sheets to price containers for customers · Enter ser ...

  • Uline Shipping Supplies

    Customer Service Representative

    1 week ago

    Uline Shipping Supplies Allentown, United States

    Reference #: R243819 Customer Service Representative - Bilingual · Pay from $23 to $28 per hour - That's up to $58,000 - $70,000 per year with bonuses · Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 · Customer Service is the heartbeat of Uline As a Bilingual Customer Ser ...

  • TEKsystems

    Customer Service Representative

    2 days ago

    TEKsystems Allentown, United States

    Respond to customer service inquiries, request, complaints. Inbound calls and emails. · Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries · Utilize pricing sheets to price containers for customers · Enter service and route data into compute ...

  • Enterprise Holdings

    Customer Service Representative

    2 weeks ago

    Enterprise Holdings Allentown, Pennsylvania, United States Permanent

    Overview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing c ...

  • FLSmidth & Co. A/S

    Customer Service Representative

    1 week ago

    FLSmidth & Co. A/S Allentown, United States

    Seize Global OpportunitiesJoining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize ...

  • Uline

    Customer Service Representative

    6 days ago

    Uline Allentown, United States

    Customer Service Representative · Pay from $22 to $27 per hour - That's up to $56,000 - $68,000 per year with bonuses · Pennsylvania Branch · 700 Uline Way, Allentown, PA 18106 · Customer Service is the heartbeat of Uline As a Customer Service Representative, youll dig into order ...

  • Enterprise Holdings

    Customer Service Representative

    2 weeks ago

    Enterprise Holdings Allentown, Pennsylvania, United States Permanent

    Overview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing c ...

  • TEKsystems

    Customer Service Representative

    1 week ago

    TEKsystems Allentown, United States

    *TEKSystems is currently hiring multiple customer service representatives in Allentown, PA This is a call center customer service role with a reputable organization that promotes internal growth and development. Please see the details below and if interested, submit your applicat ...

  • TEKsystems

    Customer Service Representative

    2 weeks ago

    TEKsystems Allentown, United States

    Job Description · Job DescriptionCustomer Service Representative · **Onsite near Allentown PA** · Description: · Respond to customer service inquiries, request, complaints. Inbound calls and emails. · Calls will be in regard to scheduling, billing, service, ETA's for dumpster de ...

  • FLSmidth & Co. A/S

    Customer Service Representative

    1 week ago

    FLSmidth & Co. A/S Allentown, United States

    Seize Global Opportunities · Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Se ...

  • Uline

    Customer Service Representative

    1 week ago

    Uline Allentown, United States

    Customer Service Representative - Bilingual · Pay from $23 to $28 per hour - That's up to $58,000 - $70,000 per year with bonuses · Pennsylvania Branch · 700 Uline Way, Allentown, PA 18106 · Customer Service is the heartbeat of Uline As a Bilingual Customer Service Representa ...

  • Buckeye Partners

    Customer Service Representative

    20 hours ago

    Buckeye Partners Allentown, United States

    ** Customer Service Representative** · **Job Category****:** Professional **Requisition Number****:** CUSTO003043 Showing 1 location **Job Details** · **Description** · Founded in 1886, Buckeye Partners, L.P. has a proven track record of stability and success. We pride ourselv ...

  • Enterprise Mobility Inc

    Customer Service Representative

    1 week ago

    Enterprise Mobility Inc Allentown, United States

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing compa ...

  • TEKsystems

    Customer Service Representative

    2 weeks ago

    TEKsystems Allentown, United States

    Job Description · Job DescriptionTEKSystems is currently hiring multiple customer service representatives in Allentown, PA This is a call center customer service role with a reputable organization that promotes internal growth and development. Please see the details below and if ...

  • Nothing Bundt Cakes

    Guest Service Representative

    3 weeks ago

    Nothing Bundt Cakes Allentown, United States

    Looking for motivated high school students. Depending on availability, shifts would be from 2:00PM-6:30PM or 3:00PM-6:30PM. · At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a ...

  • TEKsystems

    Customer Service Representative

    1 week ago

    TEKsystems Allentown, United States

    *Customer Service Representative* · ***Onsite near Allentown PA*** · *Description:* · Respond to customer service inquiries, request, complaints. Inbound calls and emails. · Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries · Utilize pric ...

  • Graybar Electric Company, Inc.

    Customer Service Representative

    3 days ago

    Graybar Electric Company, Inc. Allentown, United States Full time

    Make a difference. · As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a time ...