- Respond promptly to customer inquiries via phone, email, chat, or social media channels.
- Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives.
- Handle and resolve customer complaints with empathy and patience, aiming for first-contact resolution whenever possible.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to escalate complex issues and ensure swift resolution.
- Stay up-to-date on product/service knowledge to effectively assist customers and provide accurate information.
- Contribute to the improvement of customer support processes and procedures.
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Empathy and patience when dealing with challenging situations or customers.
- Ability to work well independently as well as part of a team.
- Proficiency in using customer support software and tools.
- Flexibility to work in shifts, including evenings and weekends, if required.
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and more.
- Opportunities for professional development and advancement within the company.
- A supportive and collaborative work environment where your contributions are valued and recognized.
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Customer Support Specialist
1 week ago
Academy Service Group Hackensack, United States**Job Title: Customer Support Specialist** · **Company Overview**: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are see ...
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Desktop Support Specialist
5 days ago
Geopaqlogic Staffing Ridgefield Park, United States**Position: Tech Support Sr. Staff (Desktop Support)** · **Level: Middle (related experiences 4+ up to 8 yrs.)** · **Work Address: Ridgefield Park, NJ Onsite)** · **Contract Duration: 12+ Months** · **Work Hours: 9-6** · **Primary Responsibilities**: · - Following up on any outst ...
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Clinical Laboratory Support Specialist
2 days ago
Holy Name Medical Center Teaneck, United States**Description** · Clin Lab Support Spec · Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician networ ...
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IT Support Specialist
2 weeks ago
Elyon International New York, United StatesThe Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...
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IT Support Specialist
2 weeks ago
NUBYT, Inc. New York, United States**Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...
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IT Support Specialist
3 weeks ago
Tech Experts New York, United StatesIT Support Specialist · Location: Midtown, NYC · - Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_ · **About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT s ...
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IT Support Specialist
3 weeks ago
Miles Ahead 91 Consultants New York, United StatesRoles & Responsibilities · - You will support our core platforms - user support, ticketing, procurement, and provisioning · - Document all processes and update current documentation for the established process · - Complete and document assigned project work and provide updates to ...
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Support Specialist
1 week ago
Safe Vision Family Programs New York, United States**Responsibilities**: · - Assist clients with accessing and navigating health care services · - Provide information and education on health-related topics · - Advocate for clients and help them communicate with medical providers · - Coordinate appointments and follow-up care as n ...
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IT Support Specialist
3 weeks ago
Qrypt New York, United StatesQrypt's mission is to protect the world's data and restore privacy. Qrypt hardens cybersecurity and future-proofs encryption against quantum attacks by eliminating key transmission. Qrypt's unique technology independently generates symmetric keys at multiple endpoints for critica ...
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IT Support Specialist
3 weeks ago
GMA Accessories Inc. New York, United StatesWho We Are: · GMA Accessories is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. GMA was founded by CEO and President George Altirs in 199 ...
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IT Specialist Support
4 days ago
Sapphire Technologies Verona, PA, United States Freelance**OUR CLIENT** · Our client is one of the leading IT service companies in Europe, employing approximately 6,000 people nationwide. The highly innovative IT company serves numerous DAX corporations. For almost 15 years, we have been providing successful staffing and placement serv ...
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Customer Support Specialist
2 days ago
Ingredion Incorporated (NA-US) Westchester, United StatesIngredion Incorporated is in search of a Customer Support Specialist, who will enthusiastically serve as a critical point of contact with Ingredion's customer base, from the initial placement of orders for products through their delivery to invoice payment. This position aligns w ...
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IT Support Specialist
3 days ago
BBC New York, United StatesTechnology Systems & Delivery- Permanent - Full Time- New York, US, BBCS Americas Inc- Job Closing Date: 07/06/2024**THE ROLE**: · **BBC Studios**: · Bold. British. Creative: that's BBC Studios. Combining the strengths of the UK's most-awarded production company with a world-clas ...
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IT Support Specialist
5 days ago
Simons Foundation New York, United StatesReporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. · Th ...
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IT Support Specialist
3 days ago
Infinity Systems Forest Hills, United StatesForest Hills is currently seeking a highly motivated and skilled IT specialist to join our team. As part of our team, you will have the opportunity to work in a dynamic and supportive environment, where your contributions will be valued and rewarded. We offer a competitive salary ...
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IT Support Specialist
1 week ago
Gerresheimer Group Morganton, United States**Job Description** · General IT Support duties and training of end users (resolve desktop installation/corruption/malfunction issues, e.g. as required) · Support multiple sites remotely with application, hardware, Outlook and SAP connectivity issues and folder security issues. ...
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IT Support Specialist
1 week ago
GMA ACCESSORIES INC. South Hackensack, United StatesWho We Are: GMA Group is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. GMA was founded by CEO and President George Altirs in 1990 and ha ...
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IT Support Specialist
1 week ago
GMA Accessories, Inc. South Hackensack, United StatesJob Description · Job DescriptionAbout Capelli New York: · GMA Accessories, Inc. dba Capelli New York and Ballet Group LLC. is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, ladies fashion accessories, handbags and sports/athle ...
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Direct Support Specialist
2 weeks ago
Journey Found Vernon, United States**SCHEDULE**:Saturday 9a · - 2p and Sunday 9a-9p. · Are you interested in helping others? Compassionate, empathetic, and caring? Then this might be a great opportunity for you We are currently looking for a Direct Support Specialist to help the people we are supporting in our gro ...
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Peer Support Specialist
3 weeks ago
HealthFirst New York, United StatesAs a valued member of the Behavioral Health Care Management Team, the Peer Support Specialist (PSS) utilizes lived experience to model recovery and support Healthfirst members who are struggling with mental health and/or substance use disorders. The PSS works directly with member ...
Customer Support Specialist - Hackensack, United States - Academy Service Group
Description
Job Description
Job DescriptionSalary:Job Title: Customer Support Specialist
Company Overview: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are seeking a dedicated and empathetic Customer Support Specialist to join our team.
Position Overview: As a Customer Support Specialist, you will be the frontline ambassador of our company, responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner. You will play a pivotal role in maintaining customer satisfaction and fostering positive relationships with our clientele.
Key Responsibilities:
Qualifications:
Benefits:
Customer Support Specialist professionals in Hackensack
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Monique Jones
U.S Air Force Reservist and EMT