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    Customer Service Associate With Sales - Los Angeles, United States - Vert Environmental in Los Angeles

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    Description

    Job Description

    Job Description

    We're seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

    Benefits:

    • Medical
    • Dental
    • Vision
    • Paid Vacation/Sick Time
    • 401k
    • Various discounts on travel/entertainment/wellness/gym membership, etc.
    Compensation:

    $50,000 - $56,000 at plan

    Responsibilities:
    • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
    • Identify common customer issues and bring them to the attention of the team
    • Record customer interactions and follow up on their experience with our company
    • Reply to incoming calls from customers including products and service questions, general information, and complaints
    • Regularly meet with sales lead to receive the newest service and product knowledge
    • Answering phone calls
    • Calling clients and technicians
    • Scheduling field jobs with technicians, clients, and homeowners
    • Provide excellent customer service and maintain client relations
    • Data entry
    • Preparing and gaining work authorizations
    • Assist in acquiring billing information for clients and insurance companies
    • Keep track of customer accounts and make updates with new account information as necessary
    • Record customer interactions and follow up on their experience with our company
    • Find patterns in customer complaints and bring them to the team for improvement
    • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
    • Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
    Qualifications:
    • Must have graduated high school, received a G.E.D. or equivalent
    • Excellent active listening, interpersonal, and communication skills
    • Customer service experience required
    • Dispatching or scheduling experience a plus
    • Detail oriented
    • Must be able to work at a fast pace.
    • Must live within daily driving distance to the office
    • In office position
    • Working right in the USA
    • High school graduate, G.E.D. recipient, or equivalent
    • Previous work in a customer-facing position
    • Display strong communication skills, active listening skills, and personal skills
    • Must live within daily driving to the office
    About Company

    Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few. Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations. We offer services throughout Southern California.


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