- Medical
- Dental
- Vision
- Paid Vacation/Sick Time
- 401k
- Various discounts on travel/entertainment/wellness/gym membership, etc.
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Identify common customer issues and bring them to the attention of the team
- Record customer interactions and follow up on their experience with our company
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Regularly meet with sales lead to receive the newest service and product knowledge
- Answering phone calls
- Calling clients and technicians
- Scheduling field jobs with technicians, clients, and homeowners
- Provide excellent customer service and maintain client relations
- Data entry
- Preparing and gaining work authorizations
- Assist in acquiring billing information for clients and insurance companies
- Keep track of customer accounts and make updates with new account information as necessary
- Record customer interactions and follow up on their experience with our company
- Find patterns in customer complaints and bring them to the team for improvement
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
- Must have graduated high school, received a G.E.D. or equivalent
- Excellent active listening, interpersonal, and communication skills
- Customer service experience required
- Dispatching or scheduling experience a plus
- Detail oriented
- Must be able to work at a fast pace.
- Must live within daily driving distance to the office
- In office position
- Working right in the USA
- High school graduate, G.E.D. recipient, or equivalent
- Previous work in a customer-facing position
- Display strong communication skills, active listening skills, and personal skills
- Must live within daily driving to the office
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Customer Service Associate With Sales - Los Angeles, United States - Vert Environmental in Los Angeles
Description
Job Description
Job DescriptionWe're seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you
Benefits:
$50,000 - $56,000 at plan
Responsibilities:Our team of experts provides services for hazardous materials, including asbestos, lead, mold, and bacteria, just to name a few. Every single technical expert is trained, state-certified, and examined to adhere to all local city, county, district, state, and federal regulations. We offer services throughout Southern California.