- Ensure the processing of EDI orders or manually key Purchase Orders into the ERP as necessary, both in compliance with revenue & company policy and in adherence with customer contractual policy
- Pre-audit orders and resolve any inventory or financial discrepancies, pricing and costing issues on the orders in a timely manner. Request price adjustments as needed, cancel/extend/adjust orders as necessary; post-audit orders, track order shipments for timely delivery to destination, digitally file order documentation
- Research and resolve any EDI PO, EDI ASN, invoicing issues within 1-2 working days
- Research and resolve claim related discrepancies and requests within an acceptable time frame of 3-5 working days
- Work closely and collaboratively with Sales AO to understand their account needs and coordinate inventory to support their customer's order processing and online platform product launches
- Work with Manager OM to understand incoming inventory schedules and minimize PO cancellations and late fulfillment to minimize customer fill rate related penalties
- Work with Brand Managers to have orders released when release and allocation restrictions are in place in ERP system
- For EDI customers:
- Confirm shipments and send EDI document back to customer, within 24 hours after shipment completion in the regular workdays
- Create invoices after shipments have been confirmed/sent, and send EDI document as required
- For non-EDI customers:
- Monitor shipments and work with warehouses to ensure shipments will ship on schedule
- Monitor shipments to ensure freight that has left the warehouse has been confirmed in ERP
- Prepare invoices for BLPA warehouse for shipments confirmed and send invoices to customers according to each customer's requirements
- Review that non-BLPA warehouse shipments confirmed have been invoiced and invoices released within 24 hours after shipment, advice OM Manager of any anomalies
- External customer service:
- When necessary, assist Sales AO with customer inquiries as needed
- When necessary, coordinate with and assist 3rd party warehouses, to process customer shipments or BNTCA inventory transfers
- Respond to heavy emails (90%) and phone communication (10%) within a 24-hour period
- Internal customer service:
- process sample requests
- provide product availability as needed
- maintain up to date customer Merchandise Preparation and Traffic Routing Guides
- Share process improvements needed based on current process performance, issues and efficiencies
- Participate in new process development and process improvement projects
- Share best practices with, and provide cross training for, peers, team members and outside business contacts to enhance the quality and efficiency of support and contribute to the knowledge base
- Learn other account processing requirements, and serve as backup when assigned
- Support OM Management and other Leadership Executives as requested
- A minimum three years of customer service or order entry experience or experience supporting a Sales Organization in a fast pace, high volume environment
- EDI experience (web based or EDI provider) and experience working with ERP systems a plus (Acumatica and SPS preferred, but not mandatory)
- Organizational, auditing, and analytical experience a plus
- Ability to work independently?a plus
- Ability to work over-time occasionally a must
-
Administration Manager
2 weeks ago
IWSI America Inc Irvine, United StatesLocation: Irvine, CA · Position Type: Full-Time, Office-Based · IWSI America a 501 c 3, based near the vibrant Irvine Spectrum, is on a quest to set the gold standard in compliance and systems management within the nonprofit sector. We are looking for an Administration Manager wh ...
-
Order Management Administrator
2 weeks ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesOrder Management Administrator in SCM performs management retail orders for BNTCA customers fulfilled out of OC Warehouse including order entry, review, processing fulfillment coordination. This includes working with Sales members to verify EDI or manually sent orders are accurat ...
-
Order Management Administrator
1 week ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesThe Order Management Administrator manages the review of orders, processes the orders, and manages the fulfillment of orders, for assigned customer base. · Works directly with national customers when necessary, to verify EDI or manually placed orders are accurately transmitted to ...
-
Administrative Manager
4 days ago
COMTEC INFORMATION SYSTEMS Costa Mesa, United States**Requirements**: · - Bachelor's degree in Business Administration, Finance, HR, or a related field. · - Minimum of 5 years of experience in administrative management or a related role. · - Proven experience in leading and managing a team. · - Experience in a home services, proje ...
-
Manager, Business Administration
2 weeks ago
Bloomingdale's Costa Mesa, United States**About** · Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Eve ...
-
Administrative Manager
4 days ago
Rite-Hite Yorba Linda, United StatesJob Category: · Customer Service & Contact Center Operations · Schedule: · Full time · **Job Description**: · PURPOSE AND SCOPE · This position is responsible for ensuring customer satisfaction by ensuring timely and professional administration of equipment service orders in the ...
-
Sole Shades Fountain Valley, United StatesOverview: · Small, fast growing window coverings business looking to hire: Admin Assistant / Assistant Project Manager. · Qualifications: · - Data entry experience · - High attention to numbers and details · - Organization skills · - Customer Service experience · If you are a mot ...
-
Government Administration Manager
2 weeks ago
Advanced Medical Management, Inc. Long Beach, United States**TITLE** · GOVERNMENT ADMINISTRATION MANAGER · *** · Reports to AMM Director of Administration. Individual is responsible for overseeing all aspects of AMM operations utilized to provide Fiscal Intermediary services to assigned Government contracts, Fiscal Intermediary clients, ...
-
Administrative Operations Manager
3 weeks ago
UCI Health Irvine, United StatesJob Opening ID: 65785 · Reports To: Chief Administrative Officer · Working Title: Administrative Operations Manager · Department: Med Ed Administration · Bargaining Unit: 99 · FLSA: Exempt · Payroll Job Code: 007399 · Job Location: UCI Campus- Irvine · Percent of Time: 100% · Wor ...
-
Account Manager/administrative
1 week ago
Southern California Coatings and Construction, Inc. Whittier, United States"Southern California Coatings & Construction Inc.", is a construction Company located in the City of Whittier and is a small office environment. · Southern California Coatings & Construction Inc, has been in business for over 30 years. · We specialize in maintaining communities ( ...
-
Account Manager/administrative
2 weeks ago
Southern California Coatings and Construction, Inc. Whittier, United States"Southern California Coatings & Construction Inc.", is a construction Company located in the City of Whittier and is a small office environment. · Southern California Coatings & Construction Inc, has been in business for over 30 years. · We specialize in maintaining communities ( ...
-
Laboratory Administrative Manager
1 week ago
Intellipro Group Irvine, United StatesJob Title: Laboratory Administrative Manager · Position Type: Full Time · Location: Irvine, CA · Salary Range: $60k-80k/yr · Job Responsibilities: · Responsible for docking with US California government departments and US federal agricultural departments, applying for the co ...
-
Order Management Administrator
3 weeks ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesJob Description · Order Management Administrator in SCM performs management retail orders for BNTCA customers fulfilled out of OC Warehouse including order entry, review, processing fulfillment coordination. This includes working with Sales members to verify EDI or manually sent ...
-
Manager, Fund Administration
3 weeks ago
Armanino Irvine, United StatesAt Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. · Manager, Fund Administration · Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and ...
-
Laboratory Administrative Manager
1 week ago
IntelliPro Group Inc. Irvine, United StatesJob Description · Job DescriptionJob Title: Laboratory Administrative Manager · Position Type: Full Time · Location: Irvine, CA · Salary Range: $60k-80k/yr · Job Responsibilities: · Responsible for docking with US California government departments and US federal agricultural depa ...
-
Order Management Administrator
2 weeks ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesJob Description · Job DescriptionOrder Management Administrator in SCM performs management retail orders for BNTCA customers fulfilled out of OC Warehouse including order entry, review, processing fulfillment coordination. This includes working with Sales members to verify EDI or ...
-
Administrative Office Manager, #940:
1 week ago
Ingenium Compton, United StatesAdministrative Office Manager · **Job Title**: Administrative Office Manager **Schedule**: 40 hrs/week, 12-months/yr · **Job Type**: Full-Time, At-will **FLSA Status**:Non-Exempt · **Reports to**:Principal(s) or Assistant Principal **Pay**:$63,888.00, starting (DOE); Salary Scale ...
-
Managed Services System Administrator
2 weeks ago
Bowman Williams Irvine, United StatesManaged Services System Administrator · The Managed Services System Administrator is primarily responsible for working on the backend administration and escalated support issues at our HQ. All our engineers are responsible for maintaining user uptime and improving their computing ...
-
Managed Services System Administrator
1 week ago
Bowman Williams Irvine, United StatesManaged Services System Administrator · The Managed Services System Administrator is primarily responsible for working on the backend administration and escalated support issues at our HQ. All our engineers are responsible for maintaining user uptime and improving their computin ...
-
Learning Management System Administrator
3 weeks ago
PSG Global Solutions Irvine, United StatesWe're looking for a · Learning Management System Administrator , working in · Pharmaceuticals · and · Medical Products · industry in · 2525 Dupont Drive, Irvine, California, 92612, United States . · Support the day-to-day activities related to the activities related to pro ...
Order Management Administrator - Irvine, United States - Bandai Namco Toys & Collectibles America Inc.
Description
Job DescriptionThe Order Management Administrator manages the review of orders, processes the orders, and manages the fulfillment of orders, for assigned customer base.
Works directly with national customers when necessary, to verify EDI or manually placed orders are accurately transmitted to BNTCA, and accurately entered into ERP system (Acumatica) and in accordance with Customer Policy. After processing EDI orders, the Administrator will monitor shipments, and then accurately transmit (or research, correct and re-transmit) EDI documents, such as Advance Shipment Notice (ASN) Invoices (EDI/non-EDI) back to the customer, as necessary and as required by each customer. ?The OM Administrator works on domestic, international, sample, and intra-company orders and creates appropriate documents, as necessary, to process orders. ?The OM Administrator interacts directly with warehouses to ensure orders are shipped and delivered, timely and accurately, for assigned accounts and within BNTCA and Customer Policy and requirements.
As Administrator, Order Management your job duties will include, but not be limited to:
ORDER PROCESSING
CORE SKILLS
Accuracy - Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.
Reliability - Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.
JudgmentKeeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.
Communication - Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.
JOB-SPECIFIC SKILLS
Attention to Detail - Accomplish work tasks through concern for all areas involved, no matter how small the detail.
Personal Computer Usage - Intermediate proficiency with WINDOWS-based PC and business applications such as word processing, presentations, charts, etc; MS Excel proficiency with Vlookup, Sumif(s), pivot tables, Data Tables
Problem Solving - Able to gather and interpret data to solve job-related problems; able to distinguish between causes and symptoms of problems to find viable solutions; able to work with others to collaborate on solving problems
Monitoring and Control - The ability to scrutinize or systematically check work activities and direct changes.
Simple Math - Ability to use addition, subtraction, multiplication and division for common applications such as measuring, recording and converting data, simple reporting
EDUCATIONAL REQUIREMENTS
High School diploma or equivalent; some higher education preferred, but not mandatory
EXPERIENCE AND WORK REQUIREMENTS
MENTAL, PHYSICAL, AND ENVIRONMENTAL REQUIREMENTS
WORK ENVIRONMENT
White-collar office environment
WORKPLACE TEMPERATURE
Typical Office
WORK CONDITIONS
Office environment
NOISE LEVEL
Mild
PHYSICAL SIGHT
Able to read both hardcopy and computer-based text
LIFTING
PHYSICAL REQUIREMENTS
TRAVEL
Job Benefits
Full-time employees can participate in Medical, Dental, Vision and 401K plan once they become eligible.