Manager, Business Administration - Costa Mesa, United States - Bloomingdale's

Bloomingdale's

Verified Company

Costa Mesa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About
Bloomingdale's makes fashion personal and fun, aspirational yet approachable.

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.

We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life.

Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.

Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

Support the General Manager by leading the essential activities that drive the service experience and administrative processes enabling Bloomingdale's Stores to run efficiently.

Lead bhelpful team to ensure customer experience standards are upheld and executed.

Focus on the recruitment and onboarding activities for new colleagues in partnership with HRBP/ASC, optimize weekly store schedules, and manage execution of all store administrative functions inclusive of cash office functions.

Performs other duties as assigned.

Essential Functions
Lead bhelpful operations elevating service level including customer support, curbside, BOPS, SDD pick-up, gift wrap, returns, bill pay, etc.

High level of responsiveness to customer with resolution orientation positively impacting NPS metrics. Ensure scheduling of CELs align with most productive business by time
Lead functions of hiring process: corresponding with applicants, interviewing, selecting bestinclass talent, and coaching peers in all aspects of hiring. Develop and implement efficiencies to improve process.
Oversee the colleague new hire orientation and onboarding processes as administered by the ASC to ensure a rapid learning curve, raise engagement of new hires, and lower turnover
Strategize with and support Store Leaders on staffing including schedules and workforce solutions to ensure the store is being staffed efficiently, within payroll budget responsible for all postschedule edits. Achieve HUR goals
Act as the key store contact w/ Trade Leaders and Central Business Partners; oversee adoption of technology
Schedule, coordinate, and confirm work order completion by 3rd Party contractors/vendors
Manage Cash Office operations. Daily, lead team responsible for balancing the vault and cash functions, replenish and balance registers. Perform monthly cash office selfaudit; partner with AP to resolve cash shortage issues
Direct and organize weekly store recognition rallies; maintain store bulletin board program to drive engagement

Qualifications and Competencies
3-5 years related experience

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.

Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner

Resourceful and able to adapt quickly to changing priorities
Resourceful selfstarter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to think creatively, strategically and technically, anticipating and solving problems

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels

Physical Requirements

Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs