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    Service Coordinator - Los Angeles, United States - Stealth Monitoring

    Stealth Monitoring
    Stealth Monitoring Los Angeles, United States

    2 weeks ago

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    Description


    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.

    A successful candidate will have experience quoting service repairs, dispatching technicians, multi-tasking, working under pressure and handling upset clients.
    Duties & ResponsibilitiesWork with Service Manager to coordinate the activities of the Service department.
    Serve as the liaison between Service, Sales, and the customer.
    Troubleshoot and resolve service issues and concernsDispatch techs and contractors to customer locationsRegularly monitor reports on open service issues and ensure resolutionSchedule techniciansInitiate and follow up on quotes for customersThis position has additional duties; special projects may be assignedKeys to SuccessStrong customer service skillsStrong personal accountabilityStrong written and verbal communication; organizational and problem-solving skillsDetail orientedTeam orientedMust multi-task wellMS OfficeAbility to meet strict deadlines in a fast-paced environmentWork well under pressure and ability to meet tight deadlinesAd
    • Hoc WorkPerform other duties as assigned from time to time including, but not limited to, the monitoring of fixed and mobile sitesQualificationsHigh School DiplomaKnowledge of access control/alarm equipment, sound and communication, CCTV systems (analog and IP), computer network systemsNetwork troubleshooting experience required.
    Core CompetenciesAt least 2 years of experience in networking, IP schemes, WAN/LAN design.
    Problem solvingthe individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
    Interpersonal skillsthe individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.

    Oral/Written communicationthe individual communicates clearly and persuasively in positive or negative situations and demonstrates group presentation skills; presents numerical data effectively and is able to read and interpret written information.

    Adaptabilitythe individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

    Working ConditionsOffice EnvironmentBenefits InformationStealth Monitoring offers great benefits such as:

    Medical InsuranceHSA (Health Savings Account)FSA (Flexible Spending Account)DentalVisionLife Insurance401K PlanPTO (Vacation, Sick, Bereavement, Go 2 Days)And moreStealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.

    #SM#J-18808-Ljbffr
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