Career Services Coordinator - Los Angeles, United States - South Bay Workforce Investment Board, Inc.

Description

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The incumbent will be assigned to one of the following locations, based on availability:

• Carson One-Stop/AJCC
• Inglewood One-Stop/AJCC
• Gardena One-Stop/AJCC
• Torrance One-Stop/AJCC

Essential Duties and Responsibilities:

Under the supervision of the Career Services Operations Director, or designee, the Career Services Coordinator - Case Manager will be entrusted with a range of essential duties and responsibilities, including, but not limited to, the following:

• Conduct eligibility assessments to enroll a specified number of participants per contractual stipulations.
• Provide comprehensive case management services to program participants, crafting Individual Service Strategies (ISS) tailored to each participant's needs, and diligently monitoring their progress towards achieving ISS goals.
• Guide participants in setting and attaining suitable employment objectives, which involves identifying short and longterm goals, overcoming obstacles, assessing occupational qualifications, and devising strategies for goal attainment.
• Facilitate the job search process for participants, including offering guidance on job search materials and skills, and facilitating connections with employers, internships, and other relevant shortterm training opportunities.
• Collaborate with fellow employment services team members and departments to coordinate various employmentrelated projects and events.
• Deliver or assist with delivering employmentrelated and financial literacy classes to program participants, both adults and youth.
• Contribute actively to the accomplishment of monthly, quarterly, and annual employment and internship targets.
• Record participant activities, progress, and outcomes meticulously using client management and tracking systems.
• Ensure compliance with labor laws, safety regulations, and program requirements relating to various programs/worksites.
• Timely completion and submission of Management Information Systems (MIS) forms per agency guidelines and procedures, where applicable.
• Assist in coordinating volunteer recruitment efforts and planning employmentrelated events.
• Keep abreast of career development models and labor market trends to ensure that workforce development approaches and curricula remain innovative and effective.
• Undertake additional duties of a similar nature or level as required.

Requirements:

• Bachelor's Degree in Social Sciences, Business, Public Administration, or a related field from an accredited college or university.
• At least two (2) years of experience in delivering social service programs or job training and development, with extensive case management responsibilities. _Alternatively, a satisfactory combination of experience, education, and training demonstrating the necessary knowledge, skills, and abilities to perform the duties described (experience may substitute for education on a yearforyear basis)._
• Successful completion of background and reference clearances, along with adherence to all safety protocols mandated by the Company and as outlined under the working conditions below.

Required Skills:

• Effective Communication Skills

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Ability to build rapport with clients, collaborate with colleagues, and convey complex information effectively.

• Empathy and Genuine Concern

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Demonstrated ability to empathize with clients' situations and show genuine concern for their well-being.

• Critical Thinking and Problem-Solving

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Strong analytical skills to assess situations, identify needs, and develop innovative solutions, crucial for achieving positive outcomes for clients.

• Organizational Abilities

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Proficiency in managing multiple tasks and priorities efficiently to ensure timely delivery of services and effective case management.

• Cultural Sensitivity

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Sensitivity to cultural differences, diversity, and individual needs, particularly for clients from diverse backgrounds.

• Team Collaboration

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Ability to work effectively with interdisciplinary teams, community partners, and other stakeholders to maximize support for clients.

• Resilience and Adaptability

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Capacity to navigate uncertainty, handle setbacks, and adapt to changing circumstances with resilience and flexibility.

• Technical Proficiency

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Comfortable using Microsoft Suite and other technical platforms, including electronic records systems and virtual communication platforms.

• Ethical Conduct

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Commitment to upholding ethical standards, maintaining client confidentiality, and adhering to professional codes of conduct.

• Continuous Learning

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Dedication to ongoing learning and skill development to remain informed about best practices, emerging trends, and evidence-based interventions in the field.

Working Conditions

• Working in person and wearing protective equipment as needed (e.g. mask, gloves, etc.,), and following protective measures enforced by the Company, City, County, State, and/or Federal Authorities as it relates to current states of emergencies (e