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    Guest Service Representative - Katy, United States - Edit TX LLC dba Tide Cleaners

    Edit TX LLC dba Tide Cleaners
    Edit TX LLC dba Tide Cleaners Katy, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionGuest Service Representative - Dry Store

    Reports To: Counter Manager & General Manager

    Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team

    We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.

    Duties & Responsibilites: Other duties may be assigned.

    • Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
    • Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
    • Be able to resolve/deescalate customer complaints/issues.
    • Perform all clothes check-in and check-out tasks.
    • Tag, spot check, organize garments according to any customer details request.
    • Inform customers about payment methods and verify their credit card data.
    • Perform basic math skills to calculate garment prices and operate cash transactions accurately.
    • Ensure the quality standards of Tide Dry Cleaners are met.
    • Train employees in all aspects of running a counter store.
    • Qualify to open and close the store and perform the daily goals.
    • Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
    • Maintain cleanliness of the counter area to ensure a neat store appearance.
    • Other duties may be assigned.

    Qualifications

    • Ability to recognize numbers and perform basic math skills.
    • Ability to self-start and maintain positive/energetic motivation.
    • Strong Leadership qualities.
    • Participate in ongoing education and training.
    • Must be able to stand for long periods of time.
    • Previous experience in hospitality/customer service roles is preferred.

    Shift and Schedule

    • Store Hours of Operation: Mon-Fri 6:30am-7:00pm Saturday: 8:00am-5:00pm Sundays: Closed
    • Full-time hours weekly) or PT (29 hours max weekly)
    • Overtime if necessary

    Benefits

    • Health Insurance
    • Vision
    • Dental
    • 401 (k)
    • Yearly Paid Time Off
    • Paid Holidays
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