- Provides general management oversight of financial, contract administration, grants, performance, personnel, or program administration functions; develops, updates, evaluates, and implements programs, projects, plans, policies, and procedures; supervises staff; develops and coordinates training; assists with and/or leads strategic planning and/or performance measurement processes; and ensures compliance with contracts, and applicable regulations, policies, and procedures.
- Supervises and coordinates a department's business operations including information technology, public affairs, marketing, finance and budgeting; evaluates and approves changes and updates made to department technology systems; and oversees the development of correspondence and promotional materials.
- Prepares, reviews, monitors, and adjusts budgets; reviews, evaluates, and/or approves expenditures, budget transfers, and fund allocation; researches, reviews, and analyzes financial information; prepares expenditure and revenue estimates and financial forecasts; and develops and makes budget and financial recommendations.
- Coordinates the preparation of and/or prepares, reviews, maintains and submits legal, financial, technical, and other complex, special, and general reports, plans, bid documents, contracts, applications, claims, memorandums, and other documents; oversees the maintenance of databases and online systems; researches, compiles, reconciles, and analyzes information; develops findings and makes related recommendations; reviews work and work of others for accuracy, completeness, and compliance with applicable specifications, requirements, regulations, policies, and procedures.
- Collaborates with City management and departments, vendors and/or external agencies; convenes, facilitates and attends meetings and conferences; provides subject-matter expertise and consulting; investigates and resolves complex and high-visibility issues; and represents the department for citywide activities and projects such as preparation of the annual audit.
- Bachelor's degree or equivalent in business or public administration, or directly related field
- Five years of related experience with at least three of those in a budgeting capacity/environment
- Two years of supervisory experience
- Must have a valid, unrestricted, North Carolina driver's license (or if you possess a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)
- Demonstrate proficiency in progressive practice including but not limited to: quality customer service, advanced service delivery methods, service order automation, process improvement, and quality assurance
- Extensive and proven customer relationship building experience
- Excellent interpersonal and communications skills with proven ability to establish and maintain positive working relationships with subordinates, managers, and peers and to interact with customers tactfully and with a high degree of integrity.
- Advanced writing skills and familiarity with MS Word to draft policies, procedures, ordinance amendments, and customer communications.
- Advanced mathematical skills and proficiency in Excel to prepare revenue and statistical routine and ad hoc reports.
- 11-12 paid holidays per year
- 12 standard work days of vacation per year
- 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
- 2 weeks paid military leave per year
- Medical, dental, vision, and supplemental life insurance plans
- State and City retirement plans
- Short and long term disability plans
- Paid temporary disability leave for specified conditions
- City contribution of 10.15% into the N.C. State Retirement System
- Paid funeral leave
- Employee Assistance Program - personal and family counseling
- Paid life insurance equal to annual salary
- 48 hours for volunteer work each year*
- 4 hours parental leave each year
- Workman's Compensation Insurance
- 457 Deferred Compensation Plans
- 401(k) retirement plan (5.0% of salary)
- State retirement plan
- 401(k) retirement plan (5.0% of salary)
- State retirement plan effective first day of the month following date of hire
- Health insurance effective first day of the month following date of hire
- Dental and life insurance, after one year of service
- Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization ***Please list the organization in "other" box below***
- Internet posting ***Please list the specific web site in the "other" box below***
- Craig's List
- GlassDoor
- Employment Security Commission
- Magazine/Newspaper
- Other
- Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
- High School Diploma or Equivalent (GED, HiSET, TASC)
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree (PhD, Juris Doctorate)
- No related experience
- Less than 1 year of related experience
- 1 year but less than 5 years related experience
- 5 years but less than 9 years related experience
- 9 years but less than 13 years related experience
- 13 or more years related experience
- I have a valid, unrestricted NC driver's license.
- I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
- I do not have a valid, unrestricted driver's license.
- No supervisory experience
- Some supervisory experience but less than 1 year
- 1 year experience but less than 2 years
- 2 years experience but less than 5 years
- 5 or more years supervisory experience
-
City of Durham, North Carolina Durham, United StatesWork, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $72,975.00 $93,033.00 Hours: 8:00 a.m. - 4:00 p.m. The Department of Water Management, serving 245,000 cust Service Manager, Billing, Busin ...
-
City of Durham Durham, United StatesBusiness Service Manager-Customer Billing Services · Print ) · Apply · ? · Business Service Manager-Customer Billing Services · Salary · $72, $113,112.00 Annually · Location · Durham, NC · Job Type · Full time with benefits · Job Number · Department · Water Managemen ...
-
City of Durham, NC Durham, United StatesWork, Serve, Thrive. With the City of Durham · Advance in your career while making a real difference in the community you serve. · Hiring Range: $72, $93,033.00 · Hours: 8:00 a.m. - 4:00 p.m. · The Department of Water Management, serving 245,000 customers with 97,000 accounts in ...
-
Laboratory Test Coordinator
5 days ago
PARAGON DIAGNOSTICS Durham, United States**Who we are** · **At Paragon Diagnostics We Are Helping Physicians Make Improved Decisions for their Patients. **At Paragon Diagnostics our comprehensive, customized testing services provide accurate results backed by scientific data and delivered with unsurpassed service and su ...
-
Business Officer
2 weeks ago
University of North Carolina at Chapel Hill Chapel Hill, United StatesPosting Information · **Department** · - Peace War and Defense-316200**Career Area** · - Administrative/Clerical Support**Posting Open Date** · - 05/13/2024**Application Deadline** · - 05/27/2024**Open Until Filled** · - No**Position Type** · - Permanent Staff (EHRA NF)**Working ...
-
Insurance Analyst
5 days ago
Piedmont Health Services, Inc. Chapel Hill, United States**INSURANCE ANALYST** · **PIEDMONT HEALTH SERVICES - ADMINISTRATIVE OFFICE** · **FULL-TIME, BENEFIT-ELIGIBLE** · **BILINGUAL (FLUENT IN ENGLISH & SPANISH) PREFERRED** · **JOB SUMMARY** · Responsible for processing and recording the corresponding payments and denials for medical a ...
-
Registered Nurse
1 week ago
UNC Health Durham, NC, United StatesUNC Health is seeking a Registered Nurse (RN) Clinic for a nursing job in Durham, North Carolina. · Job Description & Requirements · Specialty: Clinic · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 hours, days · Employment Type: Staff · Description · Become ...
-
Billing Manager
3 weeks ago
Marken Durham, United States· Title: Billing Manager · Job Purpose: · The Billing Manager will be responsible for the direct supervision and development of the RDU billing team to successfully complete their work and continually meet and exceed department goals. This person will provide support to ensure ...
-
Director of Resident Care
2 weeks ago
Three Oaks Assisted Living & Memory Care Cary, United States**Company Description** · At Spectrum Retirement Communities we believe in living without limits, in aging fearlessly, and in sharing great stories. The Spectrum Story is full of compassion, hard work, and fun. If the chapters of your life story include caring for others and a de ...
-
Duke University Durham, United States Full timeAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Health's Patient Revenue Man ...
-
Financial Care Counselor
1 week ago
Duke University Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Health's Patient Revenue Man ...
-
Registered Nurse
1 week ago
UNC Health Durham, NC, United StatesUNC Health is seeking a Registered Nurse (RN) Care Manager for a nursing job in Durham, North Carolina. · Job Description & Requirements · Specialty: Care Manager · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 hours, days · Employment Type: Staff · Descriptio ...
-
Outbound Loader
1 week ago
SYSCO Cary, United States Full timeCompany: · US1167 FreshPoint Raleigh, Division of FreshPoint North Carolina, Inc.Zip Code: · 27560Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay ...
-
Registered Nurse
1 week ago
UNC Health Durham, NC, United StatesUNC Health is seeking a Registered Nurse (RN) Care Manager for a nursing job in Durham, North Carolina. · Job Description & Requirements · Specialty: Care Manager · Discipline: RN · Duration: Ongoing · 40 hours per week · Shift: 8 hours, days · Employment Type: Staff · Descriptio ...
-
Financial Care Counselor
1 week ago
Duke University Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Health's Patient Revenue Man ...
-
customer service associate
3 weeks ago
Duke University Durham, NC, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Health's Patient Revenue Man ...
-
Staff Accountant
3 weeks ago
Get Spiffy Durham, United StatesJob Summary · As we enter our next stage of growth, Spiffy is seeking an experienced Staff Accountant to join our team. This individual will work closely with the Corporate Controller and Assistant Controller and will play a crucial role in the day-to-day financial operations, co ...
-
Accounts Receivable and Invoicing Specialist
2 weeks ago
Accentuate Staffing Durham, United StatesAccentuate Staffing has an immediate opportunity onsite for an Accounts Receivable and invoicing Specialist for an established company in Durham. This company offers a competitive salary and generous benefit package to include retirement and PTO. · The ideal candidate will be res ...
-
Squad Lead, Managed Platform Billing
2 weeks ago
Fidelity TalentSource LLC Durham, United States· Job Description: · The Role · Do you want to be part of a team working on building a new business in a rapidly growing segment of the market? \u00A0We are looking for a motivated and innovative leader who will join our Managed Accounts Fee Billing team within the Fidelity Inst ...
-
Staff Accountant
2 weeks ago
Get Spiffy Durham, United StatesJob Summary · As we enter our next stage of growth, Spiffy is seeking an experienced Staff Accountant to join our team. This individual will work closely with the Corporate Controller and Assistant Controller and will play a crucial role in the day-to-day financial operations, co ...
Business Service Manager-Customer Billing Services - Durham, United States - City of Durham, NC
Description
Salary : $72, $113,112.00 AnnuallyLocation : Durham, NC
Job Type: Full time with benefits
Job Number:
Department: Water Management
Opening Date: 04/04/2024
Closing Date: Continuous
Be sure to mark your calendar and attend the LOGO Career Expo on June 8th to find your new career with community impact
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $72, $93,033.00
Hours: 8:00 a.m. - 4:00 p.m.
The Department of Water Management, serving 245,000 customers with 97,000 accounts in the City and County of Durham, seeks a Business Services Manager to provide collaborative leadership in supporting the Customer Billing Service Division's service delivery functions, such as: manage, coordinate and develop activities involving fiscal and resource management; co-managing and developing the department's budget; processing accounts payables and receivables; preparing requisitions; monitoring contracts, and updating performance. Assists the Utility Finance Manager in providing leadership and supervision of approximately 20 positions either directly or through supervisors. Oversees interviewing, hiring, and training for new employees and on-going training, evaluation, and discipline for all employees. Collaborates with our partner organizations, such as Durham One Call, Water and Sewer Maintenance, Public Works, and Finance/Cashiering to provide seamless customer service. Evaluates performance indicators and directs changes to resolve problems and ensure quality and consistency of our service delivery.
Duties/Responsibilities
Where did you first hear about this opportunity?
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
How many years of related experience do you have?
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)
How many years of experience do you have in a supervisory/management capacity?
