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Paramus

    Consumer Services Representative - Paramus, United States - COMPANY

    COMPANY
    COMPANY Paramus, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    Requesting someone to assist consumers by providing product and service information, and resolving product and service issues concerning companies product.

    Email resumes to

    Responsibilities

    :

    Answer phone calls and resolving consumer complaints and inquiries, in a professional manner
    Dealing with all customer inquiries within established policies, procedures company standards and workflows.
    Answering product and service questions and suggesting information about other products and services by using training materials and other tools
    Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading
    Requirements:

    Exceptional phone etiquette
    Strong attention to detail, and strong organizational skills
    Ability to research technical parts in service manuals, and think quickly to ensure quick responses to consumers on the phone
    Excellent communication skills
    Will be reporting to the Senior Consumer Services Manager

    #J-18808-Ljbffr


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