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    General Manager - Dallas, United States - Quality Logistics Systems, Inc.

    Quality Logistics Systems, Inc.
    Quality Logistics Systems, Inc. Dallas, United States

    2 weeks ago

    Default job background
    Transportation / Logistics
    Description

    QUALITY LOGISTICS SYSTEMS, INC.

    Job Description

    GENERAL MANAGER

    Job Title: Reports to: Vice President

    Location: Dallas,

    TX

    .lob Duties:

    1 Oversees branch

    operations

    1.1 Participates in strategic planning

    1.1.1 Sets division goals according to QLS'

    overall goals

    1.1.2 Works with departments in the division to

    set department goals

    1.1.3 Develops systems to track progress toward

    goals

    1.1.4 Develops future plans of where division

    is headed

    Communicates plans to division upper

    management group

    1.1.5 Participates in management group meetings

    to develop overall strategy of QLS

    1.2 Finds ways to improve productivity and to

    reduce costs in order to increase the profitability of the operation

    1.3 Ensures that the utilization of the

    warehouse facility is being properly maximized

    1.4 Ensure the development of systems and

    procedures for operating and managing multiple physical facilities, human

    resources, equipment, and products

    1.4.1 Conducts daily communication meeting with

    Operations Manager and Office Coordinator

    1.4.2 Works with operations and office on

    troubleshooting

    1.4.3 Works with operations to determine most

    efficient facility layout

    1.5 Plans, directs, and implements

    warehouse operations and administrative support to meet prescribed productivity

    and service goals

    1.5.1 Posts daily communication notes for all

    division employees to read

    1.5.2 Works with personnel to find ways to improve work methods and

    reduce costs in division

    2 Supervises personnel

    2.1 Develops and maintains productive work team

    2.1.1 Maintains positive and friendly attitude among

    plant personnel

    2.1.2 Applies sound communication and

    motivational techniques

    2.1.3 Creates programs to hire, supervise,

    train, counsel and discipline subordinates

    2.1.4 Aids managers in recruiting and selection

    of plant personnel

    2.1.5 Oversees and assists in training program

    for newly hired personnel

    2.1.6 Approves terminations of plant personnel

    2.1.7 Reviews documentation of disciplinary

    action taken on personnel by managers

    2.1.8 Conducts exit interviews with all

    terminating employees and records reasons for leaving.

    2.2 Implements appropriate performance

    evaluation system for recommending promotions, wage increases, and terminations

    2.3 Responds to employee complaints which have

    reach higher levels

    3 Oversees

    payroll and benefit programs

    3.1 Processes new hire information and passes

    on to the corporate headquarters

    3.2 Distributes any updated information for the

    managers to give to employees. ie.. health insurance, dental, life insurance

    and 401k

    3.3 After approval is met, inputs payroll information

    into a spread sheet every two weeks and fax to corporate headquarters

    3.4 Holds employee meetings to explain any

    changes that may occur in any of the benefits

    3.5 Approves all payroll status change forms

    submitted by other managers

    4 Provides sales

    service

    4.1 Serves as main contact for new customers at

    facility

    4.1.1 Explains services

    4.1.2 Offers tours

    4.2 Prospects past, current and potential

    customers

    4.3 Generates quote for new and current

    customers

    4.3.1 Takes down all pertinent information

    4.3.2 Works with others to generate quote

    4.4 Works with Operations Manager, Regional

    Manager, Vice President, President or others to determine equipment needs (or

    if can borrow) for certain projects)

    5 Provides customer service

    5.1 Assists in the establishment of customer service standards for

    all accounts

    5.2 Communicates these standards to all personnel

    5.3 Assures that customer accounts receive the required level of

    operations and administrative support

    5.4 Maintains appropriate contact with all accounts and respond to

    requests when required

    5.5 Fields major concerns with customers who have questions about

    service received (i.e. missed shipments, inventory discrepancies)

    5.6 Ensures all division representatives

    interface with customers in professional manner

    5.7 Relays progress of current jobs to

    customers if necessary to adjust quote (late materials arrival, under- or

    overestimated production quantities, etc.)

    6 Oversees financial

    operations

    6.1 Develops and recommends annual operating

    budget.

    6.2 Develops and manages system of controls to

    ensure that service level and operational performance goals are met within

    prescribed cost, revenue, and profit parameters

    6.3 Assures that all accounts achieve

    predetermined profit standards

    6.4 Responsible for Profits and Losses for

    location

    7 Oversees

    Management Information System

    7.1 Ensures creation of necessary

    warehouse information systems to meet company objectives and facilitate

    efficient operations of warehouse

    7.2 Ensures necessary computer software and

    hardware are purchased from outside vendors

    7.3 Provides direction of MIS activities

    7.4 Remains knowledgeable regarding changes in

    hardware and software technology

    8 Manages safety program

    8.1 Insures that the facility is in compliance

    with all O.S.H.A. mandated requirements

    8.1.1 lockout / tagout

    8.1.2 hazardous communications

    8.1.3 emergency evacuation plan

    8.1.4 blood born pathogens

    8.1.5 certification of lift truck personnel

    8.1.6 CPR training

    8.2 Trains all employees that are not

    trained in above

    9 Maintains

    equipment and facilities

    9.1 Procures equipment and facilities requited

    to assure efficient operation and meet company profit goals

    9.1.1 Approves all purchase

    9.1.2 Provides guidance to the managers in

    regards to equipment maintenance programs

    9.2 Maintains company standards of sanitation,

    maintenance, security and housekeeping to ensure most efficient operation

    9. 2.1 Manages the sanitation program in place to insure that

    the facility is in "inspection ready" status at all times

    9.3 Keeps informed of relevant new technology

    9.3.1 Makes recommendations as applicable

    9.4 Maintains rapport with the landlord

    and reports any problems with the building

    10 Represents company professionally in

    area

    10.1 Participates in local trade, professional

    and civic associations as a representative of the company

    10.2 Maintains professional skills with

    continuing education

    11 Work in other areas as assigned (may include

    travel)

    11.1 Involved with start-up locations

    (new business)

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