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Tier 1 Service Desk Analyst
1 week ago
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Help Desk Analyst
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Help Desk Analyst
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Help Desk Analyst
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Tier 1 Help Desk Analyst
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Service Desk Analyst I
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IT Service Desk Analyst Tier 2
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IT Service Desk Analyst Tier 1
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Tier Ii Help Desk Analyst
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Junior Application Service Desk Analyst
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Federal Advisory Partners, LLC Vienna, United StatesHybrid · Vienna, VA Full Time Active Secret Clearance* * US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time. · Who We Are: · Tria Federal (Tria ...
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Junior Application Service Desk Analyst
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Junior Application Service Desk Analyst
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Help Desk Analyst
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ICF International Inc Reston, United StatesA motivated Help Desk Analyst to support a portfolio of Salesforce projects with our federal customer. The Work The Help Desk Analyst will work directly with customers to troubleshoot application issues, provide guidance on how to utilize the system, Help Desk Analyst, Help Desk, ...
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Help Desk Analyst
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Help Desk Analyst
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CACI International Inc Reston, United States Full timeHelp Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * Do you like problem solving? Would you describe yourself as computer savvy? A ...
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Tesla Laboratories. Inc. Vienna, United States Full timeActive Secret Clearance Required · Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) · Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in ...
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Tesla Laboratories. Inc. Vienna, United StatesJob Description · Job DescriptionActive Secret Clearance Required · Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) · Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candida ...
Service Desk Analyst - Vienna, United States - Sparks Group
Description
Job Highlights
A reputable nonprofit is looking for a Service Desk Analyst to join their growing team in Tysons Corner, VA (Hybrid - 2/3 days onsite). This is a great opportunity to grow and develop your career in IT with amazing benefits
If you want to know about the requirements for this role, read on for all the relevant information.
Key Functions
• Provide technical support to internal employees with software: Windows 10, Mac OS & OSX, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.
• Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution
• Guide employees in using client's tools and information infrastructure effectively.
• Collaborate with other Service Desk employees on problems, process and procedure, special projects, and other issues of importance to the Service Desk.
Required Skills
• Experience working on a technical help desk in a corporate environment.
• Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent troubleshooting abilities.
Preferred Qualifications
• Experience working on a technical help desk using in a corporate environment.
• Security+, Network+, A+ Certification, HDI certification, or ITIL certification.
Minimum Education/ Experience
• High school diploma or equivalent, plus 1 year of job-relevant work experience