Microsoft Help Desk Support Analyst - Arlington, United States - CLVG Consulting, Inc
CLVG Consulting, Inc
Arlington, United States
Verified Company
3 weeks ago
Description
Help Desk Support Service Specialist
Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform.
- Identify areas of improvement for Help Desk operations for all tenants/team members
- Serve as a Tier 1 and 2 Agent
- Escalate Help Desk concerns to Senior MS Engineers
- Regularly publish and update articles to the project team's and Knowledge management.
- Train end users on the use of the system, training development and delivery
- Serve as Help Desk SME; Exposed to various deliverables, processes, and expectations for effective client deliveries.
- Secret Clearance required
- Must be U.S. Citizen
- Strong verbal and written skills
- 12 Years Support of a Software Application, preferably Microsoftbased
- 12 Years of Help Desk and Troubleshooting and Application Support
Pay:
$55, $85,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
Education:
- High school or equivalent (preferred)
Experience:
- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)
Security clearance:
- Secret (required)
Ability to Relocate:
- Arlington, VA: Relocate before starting work (required)
Work Location:
In person
