Application Service Desk Analyst SECRET CLEARANCE required - Vienna, United States - Tesla Laboratories. Inc.

Tesla Laboratories. Inc. Vienna, United States

2 weeks ago

Description

Job Description

Active Secret Clearance Required

Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)

Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and written communication skills.

Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).

Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect functionalities including chat. You will contribute to the technical support team by providing valuable guidance for Tier 1 and Tier 2 incidents common issues.

Providing support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and the application.
Quickly gain an in-depth understanding of supported applications and typical types of user issues including resolutions
Utilizing chat functionality effectively to deliver service and support to agency customers.
Engaging with customers via phone, chat, and email to provide and process information in response to inquiries, concerns, and requests about the agency's mission systems and applications.
Conducting research using available resources, including knowledge bases, training materials, and published solutions.
Adhering to established agency processes and procedures.
Identifying and escalating priority issues and redirecting problems to appropriate resources.
Accurately processing and recording call transactions via the agency's ticketing system.
Following up with and making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Employs good written and communication skills in order to effectively respond to and answer customer inquiries both via phone and/or e-mail correspondence
Handles multiple priorities and customer issues in a professional and calm manner being able to interpret, understand and effectively resolve the question/s that the customer is asking
Enters, monitors, and updates help desk tickets in the call tracking system to track progress and resolution of customer issues
Performs closed-loop communication with end users to resolution
Must be able to meet and adhere to established guidelines for average chat volume, call times, number of tickets/calls per day, etc., and other related SLAs to ensure that we meet established and reported SLA requirements
Develop and create documentation on training materials, FAQs and Knowledge Base Articles
All other duties as assigned

Requirements

1+ years of experience in a call center environment providing customer/user service, and in providing technical and end-user support for commercial application support, COTS, and/or proprietary applications software via multiple channels including email, chat, and phone
Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti
Experience researching problems, analyzing trends, and distributing findings
Strong customer service, verbal, and written communication skills, and troubleshooting skills required
Ability to quickly learn complex business applications and apply this knowledge to assist end users
Bachelor's degree or certification; work experience may be a substitute
US Citizenship necessary with ability to pass a background check
ACTIVE SECRET CLEARANCE REQUIRED

Benefits

Medical, dental, vision insurance

Life insurance

Short-term and long-term disability insurance

11 paid federal holidays

Paid vacation

401K with company match

Security Clearance Required

5 days ago

QinetiQ Reston, United States

Company Overview · We are seeking a Systems Administrator with an active TS/SCI clearance and polygraph to work on a team supporting a program involving the operations and maintenance of a large-scale data lake using cloud technologies. This position requires candidates who demo ...
Isso - Clearance Required

1 day ago

Lockheed Martin Annapolis Junction, United States

**Job ID**: 666138BR · **Date posted**: May. 06, 2024 · **Program**: TKO · **Description**:This position may be eligible for a sign on bonus up to $25K for external hires · This position is participating in our **External Referral Program**. If you know somebody who may be a fit, ...
Systems Administrator Clearance Required

3 weeks ago

Level Up Reston, United States

Overview · About Level Up · Level Up, LLC, a wholly-owned subsidiary of AVIAN, represents a fusion of innovation, reliability, and top-tier cyber security and IT solutions. As a Virginia-based small business with over 150 years of collective experience, we pride ourselves on pr ...
ISSO - Security Clearance Required

1 week ago

Two Six Technologies Arlington, United States

Two Six Technologies is growing and we are looking for an Information System Security Officer (ISSO)to support our Corporate team. You will be responsible for assisting the Information System Security Manager in ensuring compliance for assigned classified programs. The ideal cand ...
Trainer - Security Clearance Required

1 day ago

Booz Allen Hamilton Chantilly, United States Full time

TrainerThe Opportunity: · As a trainer, you're passionate about developing differentiated instruction and delivering it in exciting ways. You know that learning styles vary, and you thrive in helping people grasp new information. Bring your passion for developing and delivering ...
Astronomer - Security Clearance Required

3 weeks ago

SAIC Chantilly, United States

Description · SAIC has a funded need for an Astronomer with Image Processing and Modeling/Simulation expertise to support a rapidly expanding Government Intelligence Community (IC) customer for a complex space and ground effort within the National Reconnaissance Office (NRO) in C ...
ISSO - Security Clearance Required

3 weeks ago

Two Six Technologies Arlington, United States

Two Six Technologies is growing and we are looking for an Information System Security Officer (ISSO) to support our Corporate team. You will be responsible for assisting the Information System Security Manager in ensuring compliance for assigned classified programs.The ideal cand ...
Software Developer Ts/sci Clearance Required

1 week ago

Tech Transpire Herndon, Virginia, United States

Requirements: · We are looking for a full · - Time, Onsite DevOps System Engineer with 3+ years of DevOps experience. · System Engineer. The DevOps System Engineer helps promote state · - Of · - The · - Art IT solutions, Collaborating with cross · - Functional teams and sharing l ...
Software Engineer- Clearance Required with Security Clearance

2 weeks ago

Lockheed Martin Arlington, United States

Job Number 664453BR Description:This position may be eligible for a $25K sign on bonus for external hires What We're Doing: · Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our ...
Technician - Security Clearance Required

5 days ago

CACI Dulles, United States

TechnicianJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *CACI seeks a talented Technician to join within the National Security and Innova ...
Electrician (Top Secret Clearance Required)

1 week ago

Fluor Reston, United States

At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders ben ...
Electrician - Security Clearance Required

4 days ago

Amentum Washington, United States

Amentum is looking for an Electrician to join our team in Washington, DC. You will inspect, repair, replace, install, adjust, maintain, and make necessary tests on all medium and low voltage utility systems, equipment, motors, MCC panels, generators, transformers, switch-gears, s ...
Logistician - Security Clearance Required

3 weeks ago

Advanced Program Analytics Washington, United States

In support of Washington Navy Yard headquarters functions, the Contractor shall provide Integrated Logistics Support (ILS) and technical services in support of the DDG 51 Program Office. · Description: · Provide a weekly status report to the PMS400D1 ILS Branch Head and Deputy id ...
Tester - Security Clearance Required

4 days ago

ManTech Washington, United States Full time

Secure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities ...
Paralegal - Security Clearance Required

1 day ago

CACI Washington, United States

ParalegalJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *What You'll Get to Do · The paralegal position is an excellent position for a motivat ...
Recruiter - Security Clearance Required

3 weeks ago

Chenega MIOS SBU Lorton, United States

Recruiter · Lorton, VA Join our Talent Network · C-MIOS · Summary: · TheRecruiter will provide full lifecycle recruiting to Chenega – MIOS and it's subsidiary companies. · Duties and Responsibilities: · Recruit proactively, aggressively, and compliantly to fill all positions w ...
Photogrammetrist - Security Clearance Required

3 weeks ago

KBR Chantilly, United States

Title: · PhotogrammetristKBR is seeking a highly qualified Photogrammetrist to provide Systems Engineer Technical Advisor (SETA) support for the National Reconnaissance Office (NRO) Mission Operations Directorate (MOD). MOD operates, maintains and reports the status of NRO satell ...
Custodian - Days - Security Clearance Required

3 days ago

Amentum Chantilly, United States

Amentum is looking for a Top Secret clearedCustodian - Full Time Days to join our team in Chantilly, VA Under general supervision, as the Custodian, you will clean and maintain, in an orderly condition, the designated areas in office buildings and related work and storage areas. ...
Annotator - Security Clearance Required

2 weeks ago

BlueHalo Annapolis Junction, United States

Overview · At BlueHalo our analysts provide actionable intelligence. We quickly convert customer requirements into real hardware, software, firmware, and mechanical solutions in weeks, not years. With an organizational structure and design processes tailored to quick reaction, ou ...
Systems Administrator Clearance Required

1 week ago

Level Up Reston, United States

Overview · About Level Up · Level Up, LLC, a wholly-owned subsidiary of AVIAN, represents a fusion of innovation, reliability, and top-tier cyber security and IT solutions. As a Virginia-based small business with over 150 years of collective experience, we pride ourselves on pr ...