Help Desk Analyst - Reston, United States - CACI International Inc

CACI International Inc Reston, United States

3 weeks ago

Full time

Description

Help Desk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Top SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

Do you like problem solving? Would you describe yourself as computer savvy? Are you a good communicator? Join our team as a Business Systems Analyst You will get to learn how the Federal Government spends money and the systems that are critical to automating, tracking, and reporting on that spending. You will get to use your systems knowledge to support the operations of a complex, multi-faceted Financial and Acquisitions System supporting our DoD Customer execute their vital mission. How does the opportunity to help improve the accuracy, reliability, and capabilities of a key Government system sound to you?

We have been supporting our customer for over 20 years with the implementation of a Commercial-Off-the-Shelf (COTS) Financial System, Momentum. We continue to develop and implement exciting and complex solutions to support the evolving needs of our customers.

What You'll Get to Do:

You will work as a member of the Sustainment Functional Team, working closely with the end user to provide functional support to the existing financial and acquisition system. In addition, you will assist with troubleshooting issues, identifying the root cause, and documenting solutions for the end user. You will also perform critical system testing to ensure application functionality works correctly to address the customers' needs.

This position is a great opportunity for a Business Systems Analyst who enjoys interacting with people and has a desire to expand their knowledge and take on greater responsibility. Your contributions will directly impact the success of the customers' mission, our team, and ultimately CACI In return, CACI will provide you with a company that fosters a culture based on integrity, strong ethics, quality work, and professionalism, while supporting your career growth aspirations.

More About the Role:

Directly support the end user with reported issues in the financial and acquisition system.

Troubleshoot to determine the source of system errors.

Replicate the issues, determine the root cause and create and document a workaround/solution (if possible) and communicate it back to the end user.

Maintain a working knowledge of customer systems and current Help Desk processes and procedures.

Develop test scenarios and documentation. Perform validation testing.

Configure system settings based on customer requirements.

Find and log system defects using software tools, including steps required to repeat and track defects to closure.

Develop subject matter expertise for assigned system components.

You'll Bring these Qualifications:

U.S. Citizen with a Top Secret or TS/SCI clearance

0 - 2 years of experience implementing or supporting IT systems

Ability to obtain CompTIA Security+ Certification within 6 months of joining

Experience with IT systems functional analysis, requirements design, test development, and test execution

Strong written and oral communications skills

Ability to work both independently and with a team to solve problems

Ability and initiative to set goals and execute

Self-starter with initiative and aptitude to quickly learn and put new skills to use

Willingness to work onsite in a secure facility

These Qualifications Would be Nice to Have:

Bachelor's Degree

Experience in troubleshooting and conducting root cause analysis

Experience with COTS Financial Management or Acquisition Systems.

Experience with CGI Momentum software.

Experience with DoD Financials.

Experience supporting DoD customers.

Basic ability to run SQL queries, develop queries and investigate data

What We Can Offer You:

We've been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

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