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Security Clearance Required
1 week ago
QinetiQ Reston, United StatesCompany Overview · We are seeking a Systems Administrator with an active TS/SCI clearance and polygraph to work on a team supporting a program involving the operations and maintenance of a large-scale data lake using cloud technologies. This position requires candidates who demo ...
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ISSE - Security Clearance Required
4 weeks ago
Peraton Herndon, United States Full timeResponsibilities · Currently seeking an Information Systems Security Engineers (ISSE) to support an Intel Community (IC) customer in the Herndon, Virginia area. · ISSE responsibilities for conducting information system security engineering activities for new or existing system(s) ...
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Software Engineer-Clearance Required
2 days ago
Lockheed Martin Arlington, United States· Description:This position may be eligible for a $25K sign on bonus for external hires · What We're Doing: · Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As ...
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Trainer - Security Clearance Required
1 week ago
Booz Allen Hamilton Chantilly, United States Full timeTrainerThe Opportunity: · As a trainer, you're passionate about developing differentiated instruction and delivering it in exciting ways. You know that learning styles vary, and you thrive in helping people grasp new information. Bring your passion for developing and delivering ...
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Software Engineer- Clearance Required
1 day ago
Lockheed Martin Arlington, United States· Description:This position may be eligible for a $25K sign on bonus for external hires · What We're Doing: · Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our way of life. As ...
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ISSO - Security Clearance Required
1 week ago
Two Six Technologies Arlington, United StatesTwo Six Technologies is growing and we are looking for an Information System Security Officer (ISSO)to support our Corporate team. You will be responsible for assisting the Information System Security Manager in ensuring compliance for assigned classified programs. The ideal cand ...
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Metrologist - Security Clearance Required
2 days ago
BlueHalo Chantilly, United StatesOverview · Being on the BlueHalo team means working alongside the brightest minds in technology on the toughest challenges facing our nation – not just every once in a while, but every single day. Together, we are leading the transformation of modern warfare and each BlueHalo emp ...
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Photogrammetrist - Security Clearance Required
17 hours ago
KBR Chantilly, United StatesTitle: · PhotogrammetristKBR is seeking a highly qualified Photogrammetrist to provide Systems Engineer Technical Advisor (SETA) support for the National Reconnaissance Office (NRO) Mission Operations Directorate (MOD). MOD operates, maintains and reports the status of NRO satell ...
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Tesla Laboratories. Inc. Vienna, United StatesJob Description · Job DescriptionActive Secret Clearance Required · Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) · Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candida ...
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Acquisition - Security Clearance Required
4 days ago
SAIC Chantilly, United StatesDescription · Are you in possession of a current TS/SCI CI Polygraph, experienced in Acquisition System Engineering, intrigued by SETA work, and eager to contribute to the mission of the National Reconnaissance Office (NRO) in Chantilly, VA? · If so, read on. · SAIC is actively ...
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Lockheed Martin Arlington, United StatesJob Number 664453BR Description:This position may be eligible for a $25K sign on bonus for external hires What We're Doing: · Lockheed Martin, Cyber & Intelligence invites you to step up to one of today's most daunting challenges: the use of advanced electronics to undermine our ...
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Technician - Security Clearance Required
1 week ago
CACI Dulles, United StatesTechnicianJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *CACI seeks a talented Technician to join within the National Security and Innova ...
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Electrician - Security Clearance Required
1 week ago
Amentum Washington, United StatesAmentum is looking for an Electrician to join our team in Washington, DC. You will inspect, repair, replace, install, adjust, maintain, and make necessary tests on all medium and low voltage utility systems, equipment, motors, MCC panels, generators, transformers, switch-gears, s ...
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Cartographer - Security Clearance Required
4 days ago
Booz Allen Hamilton Washington, United StatesCartographerThe Opportunity: · With a thorough understanding of cartographic standardization principles, best practices, and procedures, a skilled cartographer can turn map data into valuable information. If that sounds like you, we have an opportunity for you to use your geospa ...
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Tester - Security Clearance Required
1 week ago
ManTech Washington, United States Full timeSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you'll help protect our national security while working on innovative projects that offer opportunities ...
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Recruiter - Security Clearance Required
4 weeks ago
Chenega MIOS SBU Lorton, United StatesRecruiter · Lorton, VA Join our Talent Network · C-MIOS · Summary: · TheRecruiter will provide full lifecycle recruiting to Chenega – MIOS and it's subsidiary companies. · Duties and Responsibilities: · Recruit proactively, aggressively, and compliantly to fill all positions w ...
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Senior Business Analyst Clearance Required
6 days ago
Basecamp Consulting & Solutions LLC Reston, United StatesReports to: Account Executive · Status: Permanent, Full-time · Location: Reston, Virginia, USA · ORGANIZATIONAL BACKGROUND · Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results ...
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Annotator - Security Clearance Required
3 weeks ago
BlueHalo Annapolis Junction, United StatesOverview · At BlueHalo our analysts provide actionable intelligence. We quickly convert customer requirements into real hardware, software, firmware, and mechanical solutions in weeks, not years. With an organizational structure and design processes tailored to quick reaction, ou ...
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Amentum Chantilly, United StatesAmentum is looking for a Top Secret clearedCustodian - Full Time Days to join our team in Chantilly, VA Under general supervision, as the Custodian, you will clean and maintain, in an orderly condition, the designated areas in office buildings and related work and storage areas. ...
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DevOps Engineer Clearance Required
2 weeks ago
Level Up Reston, United StatesOverview · About Level Up · Level Up, LLC, a wholly-owned subsidiary of AVIAN, represents a fusion of innovation, reliability, and top-tier cyber security and IT solutions. As a Virginia-based small business with over 150 years of collective experience, we pride ourselves on pr ...
Application Service Desk Analyst SECRET CLEARANCE required - Vienna, United States - Tesla Laboratories, Inc.
Description
Active Secret Clearance RequiredHybrid Schedule - 3 days on site in Vienna VA (Tysons Corner)
Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency.
We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and written communication skills.
Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).
Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect functionalities including chat.
You will contribute to the technical support team by providing valuable guidance for Tier 1 and Tier 2 incidents common issues.
Providing support for Tier 1 and Tier 2 incidents involving Salesforce, Amazon Connect, and the application.Quickly gain an in-depth understanding of supported applications and typical types of user issues including resolutions
Utilizing chat functionality effectively to deliver service and support to agency customers.
Engaging with customers via phone, chat, and email to provide and process information in response to inquiries, concerns, and requests about the agency's mission systems and applications.
Adhering to established agency processes and procedures.
Identifying and escalating priority issues and redirecting problems to appropriate resources.
Accurately processing and recording call transactions via the agency's ticketing system.
Following up with and making scheduled callbacks to customers as per standard procedures.
Staying current with agency system information, changes, and updates as directed.
Employs good written and communication skills in order to effectively respond to and answer customer inquiries both via phone and/or e-mail correspondence
Handles multiple priorities and customer issues in a professional and calm manner being able to interpret, understand and effectively resolve the question/s that the customer is asking
Enters, monitors, and updates help desk tickets in the call tracking system to track progress and resolution of customer issues
Performs closed-loop communication with end users to resolution
Must be able to meet and adhere to established guidelines for average chat volume, call times, number of tickets/calls per day, etc.
Develop and create documentation on training materials, FAQs and Knowledge Base Articles
All other duties as assigned
Requirements
1+ years of experience in a call center environment providing customer/user service, and in providing technical and end-user support for commercial application support, COTS, and/or proprietary applications software via multiple channels including email, chat, and phone
Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti
Experience researching problems, analyzing trends, and distributing findings
Strong customer service, verbal, and written communication skills, and troubleshooting skills required
Ability to quickly learn complex business applications and apply this knowledge to assist end users
Bachelor's degree or certification; work experience may be a substitute
US Citizenship necessary with ability to pass a background check
ACTIVE SECRET CLEARANCE REQUIRED
Benefits
Medical, dental, vision insurance
Life insurance
Short-term and long-term disability insurance
11 paid federal holidays
Paid vacation
401K with company match