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Miami Beach

    IT Director - Miami Beach, United States - Loews Hotels

    Loews Hotels
    Loews Hotels Miami Beach, United States

    6 days ago

    Default job background
    Description
    A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

    Job Description

    Purpose:


    The Director of IT's primary responsibility is to provide leadership to a local team of IT professionals and oversee all hotel technical services and infrastructure.

    Reporting to the Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple projects in a fast-paced hotel.

    Essential Functions and Responsibilities:


    • Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.
    • Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.
    • Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
    • Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional.
    • Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
    • Maintain the condition of Technology Rooms up to defined standards.
    • Partner with Regional and Corporate IT Leadership Teams.
    • Participate in the planning and request of IT Operating and Capital Budgets.
    • Provisioning of user roles, rights, and access to business applications.
    • Interface and communicate effectively across all peer groups for both application and technical areas.
    • Provide oversight for incidents, change management, and control for both hotels.
    • Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.
    Required Qualifications:


    • Knowledge of Server Infrastructure - Hardware and Software.
    • Knowledge of User Endpoints, HW /SW - Desktops, Mobile Devices and Peripherals.
    • Knowledge of Networking systems including switches, routers and Access Points.
    • Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP.
    • Knowledge of PMS and related interfaces.
    • Knowledge of Retail and F&B POS Systems.
    • Excellent problem and resolution skills.
    Preferred Qualifications:


    • Virtualization and Hyper Converged Technologies.
    • BS/BA or equivalent work experience.
    • 4+ years as a Manager of IT for a large, full-service hotel.
    • Project Management Experience.
    Education:


    • 4 Year Degree or equivalent.
    • 5 Years of Experience at a large fast-paced hospitality environment.
    • Relevant Technical and Business Certifications
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