Stacy Vazquez

● Assisting in developing and implementing effective plans, goals, and solutions for the department
● Assist the Project Manager in planning, executing, and closing projects by coordinating tasks, resources, and timelines
● Collaborate with cross-functional teams, reading drawings and blueprints, ensuring clear communication, and alignment with project objectives
● Coordinating with directors, supervising daily operations, and scheduling
● Manage and assist escalated customer concerns with high call volumes over
      100+ calls a day
● Monitor project deliverables to ensure they meet quality standards and
      client expectations
● Maintain accurate project documentation, including project plans,
      schedules, budgets, and status reports
● Maintain positive relationships with clients, vendors, and other project
      stakeholders through regular updates and effective communication
● Assist in budgeting and monitoring expenses, reduce turnaround time
● Undertake staffing responsibilities (hiring, training, evaluating, etc)
● Request, review, and analyze associated reports from various sources
● B2B (Business to business)

I have over 6 years of experience in customer service, including roles in both retail and online support. I’ve consistently improved customer satisfaction scores by implementing effective training programs and streamlining processes. Holding a certification in customer service management, I’ve led teams of up to 20 agents, achieving a 20% increase in first-call resolution rates. My main objective is to provide excellence service to make sure the customer is satisfied and content.
 

Bachelor’s Degree…..