- Bilingual - English/Korean
- Logistics experience
- Proficient in Outlook and Excel
- Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, tracking and fixing shipping errors, and ensuring quality of all services to meet the required standards.
- Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each action of the logistics process.
- Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders.
- Retrieval Part/unit to be sent to required destination local/HQ in timely manner.
- Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.
- Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
- Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
- Prepare case summary to revisit and conclude with improvement plans.
- Support ad-hoc project management and update SOP of all tasks.
- Bachelors or associate degree
- Korean/English fluency (preferred).
- Knowledge/expertise/experience.
- Advanced knowledge of Excel.
- Experience with business process design/improvement, including gathering requirements, documenting workflows, and developing specifications (business framework and wireframe design, technical and QA documentation).
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Bilingual Operations Specialist - Ridgefield Park, United States - ektello
Description
**W2 Contract**Ridgefield Park, NJ**ONSITE**$20-25/hr**
Top Must Have Skills:
Our client is looking for an Operations Specialist to support the Product Liability Operations teams growing need for inventory management, logistics of products, and management of refunds/exchange processes as well as the parts retrieval process. They are looking for a candidate with an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts.
Responsibilities
Qualifications: