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    Bilingual Operations Specialist - Ridgefield Park, United States - ektello

    ektello
    ektello Ridgefield Park, United States

    4 weeks ago

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    Description
    2 weeks ago

    Be among the first 25 applicants

    W2 ContractRidgefield Park, NJ
    ONSITE$20-25/hr**Top Must Have Skills:Proficient in Outlook and Excel

    Our client is looking for an Operations Specialist to support the Product Liability Operations team's growing need for inventory management, logistics of products, and management of refunds/exchange processes as well as the parts retrieval process.

    They are looking for a candidate with an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts.

    Responsibilities

    Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, tracking and fixing shipping errors, and ensuring quality of all services to meet the required standards.

    Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each action of the logistics process.

    Identify/resolve bottleneck of customer care status and resolve with internal/external stakeholders.
    Retrieval Part/unit to be sent to required destination local/HQ in timely manner.

    Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.

    Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.

    Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
    Prepare case summary to revisit and conclude with improvement plans.
    Support ad-hoc project management and update SOP of all tasks.

    Qualifications:
    Knowledge/expertise/experience.
    Advanced knowledge of Excel.

    Experience with business process design/improvement, including gathering requirements, documenting workflows, and developing specifications (business framework and wireframe design, technical and QA documentation).

    Seniority level

    Seniority level

    Entry level
    Employment type

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    Contract
    Job function

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    Industries

    Staffing and Recruiting
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    Medical insurance
    Vision insurance
    401(k)
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