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Operational Specialist - Ridgefield Park, United States - Intelliswift Software Inc
Description
Top must-have skills:
(Preferred bilingual English/Korean)
1) Logistics experience (preferred)
2) Written/Verbal Communication skills
3) Proficient in Outlook and Excel
Responsibilities and Duties:
Coordinate transportation providers to ensure prompt and proper movement of shipments, prepare/review shipping documents, track and fix shipping errors, ensuring the quality of all services to meet the required standards
Analyze end-to-end processes that customers experience and participate in providing suitable resolutions accordingly and in controlled & monitored turnaround time for each action of the logistics process, Identify/resolve the bottleneck of customer care status and resolve with internal/external stakeholders
Learn overall operations across different lines of business and leverage those understandings to ensure the direction of projects and activities to support stakeholder needs.
Perform and monitor Ops agents in analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
Support other team members in customer care and service order submission/logistics data analysis/data entry/track & maintain trackers, reports, etc.
Prepare case summary to revisit and conclude with improvement plans
Support ad-hoc project management and update the SOP of all tasks
Skills and Qualifications
Knowledge/expertise/experience
Advanced knowledge of Excel
Experience with business process design/improvement, including gathering requirements, documenting workflows, and developing specifications (business framework and wireframe design, technical and QA documentation)
