- Works effectively with competing priorities.
- Excel & PowerPoint.
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Operations Specialist - Ridgefield Park, United States - WorldLink
Description
Job DescriptionTITLE:
Operations Specialist
POSITION TYPE:
Full Time (W2)
LOCATION:
Ridgefield Park, NJ ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of the tech transformation.
From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink.If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https:
//worldlink- WHO we're looking for: We are looking for an Operations Specialist who will be responsible for managing the day-to-day operations of the outsourced Business Center (BC). You will be expected to execute the operational duties to contact center and vendor operations in alignment with approved operational goals. You will also audit vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPI's. This position will serve as a liaison between Company, Consumer accounts, and contact center associates/Management.
Role and Responsibilities:
Support vendor manager in the implementation of new policies, procedures and standards for outsourced business center.
Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues.
Coordinate daily communication between Returns teams team and outsourced business center to complete returns reconciliation transactions.
Own end-to-end order and delivery seeding and influencers programs for home appliancesWork with vendor Manager to audit the quality of contact center agent calls.
Support new accounts on boarded (Retail, Builder, Other).Own end-to-end Damage Allowance program and Approve/Enter daily damage allowances for consumers.Own end-to-end Damage Allowance Audit Process for the Consumer accounts offering damage allowances.
Send required daily, weekly and monthly reports.
Interact with multiple departments (internal and external): Consumers (External - staff), Delivery Partner (External- staff), Company Departments (Internal - staff), Business Center Vendor (External - Supervisor teams to floor associates).Work with third party vendor(s) and multiple company corporate teams: Logistics Outbound, Reverse Logistics, Supply Chain, Accounts Payable, Order management, Sales and Service, and more.
Oversee all necessary duties to sustain the company's main goal of ensuring a smooth delivery experience for the end consumers and customers purchasing home appliances from company, directly or through one of the supported retailers.
Support all necessary duties to sustain the vendor manager's main goal of ensuring a smooth delivery experience for the end consumers purchasing home appliances.
Responsible for turnaround times for vendor reports.Responsible for new reports needed from vendor.
Responsible for call recordings to audit.
Required Experience and Education:
4+ years' experience.
Bachelor's Degree required.
Some experience with Agile project/procedure management preferred.
Vendor experience, preferably with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations.
Call center experience desired but not required.
Necessary Skills and Attributes:
Self-motivated individual with the ability to thrive in a team-based or independent environment. Detail-oriented with strong organization skills. Ability to work in a fast-paced environment. Limited supervision and the exercise of discretion.
Stays up-to-date.
Can easily document a new process or problem.
Can collect and condense data into information that can be acted on.
Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs.
Ability to build internal cross-functional relationships and partnerships.
Flexible and adaptable to a fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction
Strong Proficiency with Microsoft Office
Ability to meet deadlines.
Regular, consistent and punctual attendance. Must be able to occasionally work later hours and weekends.
Physical Demands:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds.
Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye.Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time.
Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines.
May require working additional time beyond normal schedule and periodic travel.WHAT we'll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities
A few highlights include:
Medical Plans Dental Plans Vision Plan Life & Accidental Death & Dismemberment Short-Term Disability Long-Term Disability Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection 401(k)
WHAT you should know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people.
WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
People with disabilities who need assistance with any part of the application process should contact us.This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
