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Customer Success Manager - Tampa, United States - vCita
Description
vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from.
charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment reminders - all in a few simple clicks, from one single app.
Founded in 2010 by a team of four, vcita set out to change the way people turn their passions into a business.
Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 100 but remains focused on the original goal.
Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.
Our teams are based out of Tel Aviv Israel, Bellevue Washington, and Tampa Florida.About the Team
We are a small but mighty client success team To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere.
Creating inventive solutions for our clients is ingrained in our DNA. Our most successful CSM's are curious about the client and the product's capabilities. They are always thinking "outside of the box" for ways to complete our client's journey.We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.
The RoleCarry the excitement of our product through the post-sales engagement process into the renewal stage.
Maintain ongoing technical knowledge of the product
Encourage and empower experts to achieve their business goals and objectives by leading online consultation calls and one-on-one onboardings
Identify upsell and growth opportunities
Understand and assess customer requirements, level of adoption, and risk in renewing their subscription
Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management
Proactively reach out to clients for subscription cancellations and collection of late payments
Provide continuous feedback and new feature requests to our product and marketing teams in Tel-Aviv
Work with our marketing and product teams to ensure the voice of the customer is shared
Your Experience & Skills
1-3 years of experience as a CSM, Technical Sales, or Support in the SaaS industry with a focus on the SMB market
Knowledge of client workflows that are vertical-specific like "Light Health", "Finance", and/or "Coaching/Consulting"
A strong curiosity around all things technical. You love finding solutions where they might not seem obvious
A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy
Excellent communication skills:
utilized with our clients, as well as delivering effective feedback to your peers and management
Ability to take initiative and adapt to evolving go-forward strategies
Appreciation for "dad jokes"
Experience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems.
Professional proficiency in Spanish or Hebrew
Competitive pay and stock options
Comprehensive health benefits package- 100% of premiums paid for health, dental, vision, life and disability.
50% of Dependents' premiums.
401k with employer match
Flexible Spending Accounts
Observed holidays, generous PTO
Generous Parental Leave plan
Frequent team events and perks with a culture of collaboration, fun and mutual support.
Disclaimer:
vcita is an equal opportunity employer.
All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.
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