Arthur Serra

Please look at resume

KnowBe4 ~ Partner Success Manager                                                          February 2021 – August 2021

• Spearheaded new Channel CSM initiative of management of all West/Central/Mountain partner managed per client KnowBe4 accounts, subscriptions and renewal opportunities.
• Directly reported to Channel director and brainstormed to help collaborate future policy and standards for MSP per client, Channel and MSP Bulk CSM.
• Finished number one in all of CSM of KnowBe4 onboarding (249 onboards), top 2 Channel CSM contacts/call ratio (61%), top 5 of all Channel CSM upsell won ($129,848) and top CSM in referrals for 3 out of 6 months.

Channel Reseller Customer Success Manager                                          February 2020 – February 2021

• Consistently finished in top 5 of all Channel CSM’s in renewal dollars won
• Consistently finished in top 5 of all Channel CSM’s in upsell opportunities
• Worked closely with new pricing specialist (Jonah Robertson) to learn KnowBe4 best practices, nuances of our Salesforce Admin and helped with smooth transition to work from home in the beginning of the pandemic
• Accomplished consistent logo renewal every other month despite inheriting unhealthy accounts from previous CSM

Customer Success Manager                                                                              April 2019 – February 2020

• Accomplished consistent subscription renewal above 85%
• Consistently retained 90% off opportunity dollars per month
• Acted as informal mentor due to seniority and superb performance to all new hires and new pricing specialist in Tech Touch East to maintain team performance and logo in lieu of no team lead for last 3 months of position

The Poker Depot ~ Account Executive                                                                 August 2018 – April 2019

• Increased revenue of e-commerce sales across multiple websites (thepokerdepot.com, pokerchips.com, titanplayingcards.com and gameonchipco.com) in a faced paced environment and following strict project timelines
• Used CRM systems (Netsuite and Magento) to efficiently manage opportunities, estimates and close orders for personal e-commerce purchases and large distributors which included company events and casinos worldwide

Best Buy Mobile ~ Assistant Manager                                                                February 2013 – May 2018

• Orchestrated all aspects of store management, business requirements, project planning, budget tracking and local marketing to improve sales numbers and quotas. 
• Recruited, directed and coached growing team of 6-8 employees throughout year. 
• Networked effectively with customers increasing revenue 10% YOY

Studied business management with concentration in Marketing