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    Manager, Customer Success - Tampa, United States - Penn Foster Inc

    Penn Foster Inc
    Penn Foster Inc Tampa, United States

    4 weeks ago

    Default job background
    Description
    We heard you knock


    The Customer Success Manager is responsible for managing and building relationships with some of our largest and most strategic customers.

    This role will be required to multitask between management, technical, business, strategic, and planning activities to drive results that tie back to the strategic business goals of the team and Masonite.


    This position will build and maintain long-term, mutually beneficial partnerships with internal and external stakeholders and will serve as the primary point of contact for the sales team on all matters related to sales operations.

    The Customer Success Manager needs to understand the account's needs and collaborate with other internal functions to ensure that sales leadership succeeds in achieving their business objectives.


    Main Responsibilities & Accountabilities:
    Supports the Masonite Key Account Management (KAM) and Joint Business Planning processes.
    Exhibits a customer-centric mindset, with a passion for creating customer engagement.
    Develops a deep understanding of customer needs and anticipates their requirements.
    Understands customer pain points. Ensures that customers issues are resolved in an effective and efficient manner
    Develop and maintain strong relationships with customers, establish trust, create rapport, and build long-term partnership.
    Build strong cross-functional relationships facilitating the implementation and solution deployment that best addresses the customer's needs.

    Utilizes customer feedback, Masonite data, and external data sources to make data driven decisions, identify areas for improvement and develop strategies to address them.

    Thinks creatively and develops innovative solutions to customer challenges.
    Develops a deep understanding of Masonite's product portfolio.
    Coordinates execution of top operational priorities for the account
    Is the customer champion within Masonite

    Education:
    Bachelor's degree required

    Experience:

    5+ years of experience in operations or sales
    Knowledge and/or experience in using lean six sigma tools
    Customer centric mindset and approach
    Proactive approach to problem solving
    Experience working in a matrix environment
    Strong presentation skills, written and verbal communication and interpersonal skills, ability to build interpersonal relationships.
    Commercial awareness of common business practices.
    Extremely organized and able to manage multiple accounts simultaneously.
    Highly driven, with passion for excellence in customer service and customer management with a confident assertive style.
    Effective time management skills including the ability to influence others to a desired outcome.
    Analytical mindset to uncover mechanisms of customer/vendor relationship
    #LI-BB1

    We Help People Walk Through Walls

    We respect the privacy of candidates for employment. Our

    Masonite Applicant Privacy Policy


    sets forth in more detail our privacy practices, including, without limitation, our collection and usage practices, of your personal information when you apply for a position with a Masonite entity.

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