- Acquire necessary information from both customers and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action
- Responsible for resolving customer issues/complaints verbally and in written form
- Performs account corrections including re-bills, adjustments, or clearing of transactions and billing failures
- Responsible for negotiating complaint resolution with the customer while complying with all company, legal and regulatory guidelines
- Identifies, analyzes and reports on the root causes of customer issues
- Identifies, records and reports corrective action issues to the appropriate business partners
- Identifies technologies and process to mitigate future customer escalations
- 2+ years experience performing issue resolution and/or escalated call handling
- Bi-lingual Required
- Demonstrate proficiency with CRM systems/applications
- Strong verbal and written communication skills
- Ability to analyze and resolve escalated customer issues/cases, with minimal assistance
- Strong analytical and root cause skills
- Ability to read, interpret, and apply policies, procedures and processes
- Strong decision-making abilities and negotiating skills
- Understanding and comprehension of market-related transactions; Texas Electric Market or non-Texas Markets
- Proficiency with Microsoft office suite, particularly Excel
- Minimum High School Diploma or equivalent
-
Call Center Service Agent
1 day ago
Northstar Memorial Group Dallas, United StatesNorthStar Memorial Group is seeking a Call Center Service Agent at Restland Funeral Home in Dallas, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently an ...
-
Recruiter Full Stack
5 days ago
FoxMore Staffing & Recruiting Dallas, United States· Up To 94% Commissions · Commission Structure: For Permanent Placement Positions in the US/Canada with candidates from US/Canada. · 70% of client fee Full Cycle (filling Job Order and Candidate) on the first $150,000. · 94% of client fee Full Cycle (filling Job Order and Candid ...
-
Customer Advocate Agent
5 days ago
Southern Glazer's Wine & Spirits of America Dallas, United StatesThe Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Advocate, Agent, Customer, Re ...
-
Regional Agency Manager
1 day ago
Centene Medicare Dallas, TX, United States Full timeYou could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Wire Transfer Operations Work Lead
1 week ago
Comerica Dallas, United StatesWire Transfer Operations Work Lead · The Global Funds Transfer Operations Lead position will be responsible for performing various production support related tasks to support GFT operations. The position will have four key responsibilities; Amazon call queue monitoring and agent ...
-
Hotel Front Desk Agent
5 days ago
Cooper Aerobics Dallas, United StatesDo you love the hospitality industry and have a passion for creating a fantastic guest experience? Do you want to work for a company that is committed to improving the quality and quantity of people's lives? If the answer is yes, then Cooper Hotel may be the right opportunity for ...
-
Bank Manager Ii
5 days ago
BMO US Midlothian, United States4050 W 147th Street Midlothian Illinois,60445 · Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises cu ...
-
Reynold Jones Insurance Group Dallas, United StatesJob Description · Job Description · Location: Bedford, TX, USA · Basic Function/Job Overview: For Agency Administrator Position · This position exists to provide administrative support to the owner, project support to Marketing, serve as a liaison between the independent agents ...
-
Synergistic Staffing Dallas, United StatesRemote Customer Service Agent – Major Airline · Job Overview · Major Airline seeks Remote Customer Service Agent to join their team and make a difference in the lives of travelers every day In this role, your primary responsibility will be to assist customers with inquiries, book ...
-
CRC GROUP INC Dallas, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reque ...
-
Reservation Agent
1 week ago
Venture VIP Travel Dallas, United StatesJob Title: Reservation Agent - Work From Home · Position Overview: We are seeking motivated and customer-focused individuals to join our team as Reservation Agent - Work From Home. In this role, you will be responsible for handling travel reservations, providing expert advice, an ...
-
Reservation Agent
1 week ago
Venture VIP Travel Dallas, United StatesJob Title: Reservation Agent - WFH · Position Overview: We are seeking motivated and customer-focused individuals to join our team as Reservation Agent - WFH. In this role, you will be responsible for handling travel reservations, providing expert advice, and delivering exception ...
-
inbound cable sales representative
1 week ago
Mass Markets Dallas, TX , USA, United States Full timeMass Markets - JobID: 5633 [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Utilize knowledge base and training to accurately answer customer questions ...
-
CRC GROUP INC Dallas, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reque ...
-
BAS Technician/Programming Specialist
1 week ago
Brandt Companies Dallas, United StatesPrimary Functions: · Perform routine preventative maintenance, troubleshooting, repair, installation, replacement, and technical support for Commercial Controls Building Automation Systems. Understand control system architecture, design, sequence of operations, and controls schem ...
-
Senior Marketing Coordinator
5 days ago
HomeServices of America Inc Dallas, United StatesThe SMC must play the lead role in production management, proofreading, project management and must support the department's initiatives while also being flexible. The SMC serves as the production/project manager for over $4 Million of advertising, a majority being contracted out ...
-
Bank Customer Service Agent
5 days ago
Mass Markets Dallas, United StatesMass Markets - Full_Time [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; ...
-
Entry-Level Customer Service Agent
5 days ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 13336 [Customer Service Representative] As a Customer Service Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handli ...
-
Senior Marketing Coordinator
2 days ago
HomeServices of America Inc Dallas, United StatesThe SMC must play the lead role in production management, proofreading, project management and must support the department's initiatives while also being flexible. The SMC serves as the production/project manager for over $4 Million of advertising, a majority being contracted out ...
-
Bank Loan Specialist
4 days ago
The Rockridge Group Dallas, United StatesJob Description · Job DescriptionTITLE:BANK LOAN SPECIALIST Client X is a fast-growing service-driven global administrator. We feature a unique technology platform with one of the most experienced service teams in the industry. Client X provides fund administration, middle office ...
Customer Issues Agent II - Dallas, United States - TXU Energy
Description
Job Summary
This position is responsible for handling customer issues which require a higher level of research, accompanied by corrective actions on customer accounts. This position will diagnose the problem, manage the resolution process and perform needed root cause analysis to determine if the problem has the potential of impacting other customers. These actions assist with identifying recommendations to improve processes and/or system performance to ultimately improve the overall service provided to Vistra customers. ***Bilingual RequiredJob Description
Key Accountabilities
Education, Experience, & Skill Requirements
Read the full posting.