Call Center Service Agent - Dallas, United States - Northstar Memorial Group

Northstar Memorial Group

Verified Company

Dallas, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

NorthStar Memorial Group is seeking a Call Center Service Agent at Restland Funeral Home in Dallas, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo.

Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.

Responsibilities:

Answer incoming calls and route them to the correct department
Handle customer inquiries, complaints, and issues
Provide pricing to client families and schedule appointments
Management of the service/appointment calendar
Walking families through the next steps after a passing has occurred

Qualifications:

1+ year of experience in a customer service environment
High School Diploma or equivalent
Excellent communication and customer service skills
Basic computer knowledge (Windows, MS Word, MS Excel, internet)

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status