- Training branches, Onsites/Workforce Managers on internal systems and external systems (e.g., VMS - Vendor Management System).
- Collecting, entering, and updating all VMS accounts, time, expenses, or any other expenditures.
- Working with VMS accounts to collect overdue payments and maintain standings.
- Performing daily, weekly, and monthly audits on MSP accounts.
- Training all branches, Onsite/Workforce Managers on internal systems and duties, along with training all branches on external systems.
- Attending weekly conference calls with vendors and MSP.
- Researching missing/incorrect time in VMS software to dispute or resolve, enabling correct time entry.
- Entering missing/incorrect time in VMS software to update accounts.
- Contacting and working with MSPs to set up VMS accounts correctly. Issuing usernames and passwords for VMS accounts to branches.
- Contacting, establishing, and sending out requests to offices to attend training calls with MSP.
- Send weekly audits to the offices that have MSP accounts, missing items that have not been uploaded to the VMS tool.
- Working directly with several customers, being the point of contact for any issues they may have. Setting up follow-up meetings with offices and local customers.
- Traveling to offices or onsite locations to provide additional training.
- Assisting with accounts receivable, sending invoices, and making collections calls.
- Researching closed accounts, analyzing markups and profit, and making decisions on whether to regain the business.
- Making phone calls to research closed accounts, setting up appointments, and offering services.
- Providing offices with updated documents about their VMS account, establishing quick references on how to use them.
- Sending out daily open orders to offices that need to be filled.
- Backing up offices where you are working. Assisting with processing associates, answering phones, and emails to customers.
- Experience as a District Manager, Branch Manager, or Senior Staffing Specialist.
- 3 years of experience working with internal systems.
- Ability to understand and accurately apply basic math skills.
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
- Ability to make competent use of work-related equipment and materials.
- Ability to remember information (e.g., policies, procedures) or locate resources as needed.
- Ability to travel to various locations (e.g., customer sites, other company offices) as required.
- Effective and tactful communication skills.
-
Academic Support Specialist
3 weeks ago
StrongMind Columbus, United States** Academic Support Specialist** · **Job Category****:** Special Education **Requisition Number****:** ACADE001684 Showing 1 location **Job Details** · **Description** · Valor Academy of Ohio is a tuition free public community school (grades 6-8) thats founded by trailblazers ...
-
Behavioral Support Specialist
3 weeks ago
InsideHigherEd Columbus, United States Administrative Jobs ,Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...
-
IT support specialist
2 weeks ago
S R INTERNATIONAL INC Columbus, United StatesJob Description · Job Description · Requirement Description: · ** Will be required to be full time onsite (5 days a week) at 1980 West Broad St, Columbus. · The candidate will be supporting The Ohio Department of Transportations (ODOT) Asset Management Team. · This position will ...
-
Application Support Specialist
4 weeks ago
Stafford Technology Columbus, United States*Summary:* · We are looking for a skilled Application Support Specialist to provide fast and effective support to our Transportation end-users. As an Application Support Specialist, you will be required to respond to support requests in person and over the phone, assess and diagn ...
-
Operations Support Specialist
12 hours ago
Cass Information Systems Columbus, United States** Operations Support Specialist** · **Job Category****:** Administrative/Support **Requisition Number****:** OPERA001376 Showing 1 location **Job Details** · **Description** · The Operations Support Specialist provides leadership by monitoring, evaluating, and suggesting impr ...
-
Desktop & Education Support Specialist
1 week ago
InsideHigherEd Columbus, United States Administrative Jobs ,Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...
-
IT Support Specialist-Overnight
4 days ago
Expedient Columbus, United States**Expedient** · **IT Support Specialist-Overnight (F)** · **Operations Support Center - Columbus, OH - Full Time** · Expedient is a provider of multi-cloud platforms, hosting and security and data center infrastructure as a service (IaaS) solutions. We are a CRN Top 100 Data C ...
-
Learning Support Specialist II
1 day ago
InsideHigherEd Columbus, United States Administrative Jobs ,Compensation Type: HourlyCompensation: $18.00Job SummaryThe Learning Support Specialist II (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain a deeper an ...
-
Client Support Specialist
3 weeks ago
Surge Staffing Columbus, United StatesJob Title: Client Support Specialist · Location: Surge Staffing Headquarters · Position Type: Full-time - On-Site · Summary · The Client Support Specialist is responsible for supporting all branches with clients utilizing a VMS. They will also establish and maintain relationships ...
-
Learning Support Specialist II
5 days ago
Columbus State Community College Columbus, United StatesCompensation Type: Hourly · Compensation: $18.00 · Job Summary · The Learning Support Specialist 2 (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain ...
-
Technical Support Specialist
16 hours ago
Stellar Professionals Columbus, United StatesJob Description · Job Description REMOTE - Technical Support Specialist · Applicant must have 12 years of experience with the following: · Experience in using Microsoft Azure 3 years · Azure Technologies (e.g. Azure function, Azure Batch/Web Jobs) -- 3 years · Azure DevOps -- 3 ...
-
Clinical Support Specialist
1 week ago
Ohio ENT & Allergy Physicians Columbus, United States: Summary of Duties: The primary function of Clinical Support Specialist is to provide premier customer service to the patient, physician and clinical staff by obtaining authorizations for CT pre-certifications. This position will provide excellent patient support through resolvi ...
-
Network Support Specialist
3 weeks ago
Complete Staffing Solutions Franklin, United StatesJob Description · Job DescriptionNetwork Support Specialist · Franklin, MA · $50-55k · Busy Manufacturing company looking to add to their network / server tech support team. This is a direct hire role, full-time hours, starting salary ranging from $50-55k. · RESPONSIBILITIES: · P ...
-
Peer Support Specialist
12 hours ago
Pinnacle Treatment Centers Columbus, United States** Peer Support Specialist** · **Job Category****:** Clinical **Requisition Number****:** PEERS007066 Showing 1 location **Job Details** · **Description** · **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.** · Pin ...
-
Customer Support Specialist
1 week ago
Seamless Columbus, United StatesJob Description · Job DescriptionThe Opportunity:As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email. · Our platform provides sales and marketing professionals with real-time contact data using our search engi ...
-
IT Support Specialist II
12 hours ago
Sedgwick Columbus, United StatesCookie Notice · **IT Support Specialist II** · Columbus, OH IT Support Specialist II Wanted · **Location:** Columbus, OH · Voted Top Places to Work multiple times by Columbus CEO, Sedgwick Technology Solutions (STS) has been delivering technology solutions that drive results ...
-
Product Support Specialist
3 weeks ago
FloQast Columbus, United States**Product Support Specialist** · Columbus, Ohio / Customer Success Product Support / Full-time FloQast is fanatic about the success of our clients, and the Product Support team owns several internal and external initiatives that deliver on our promise to put customers first. As ...
-
Systems & Support Specialist
2 weeks ago
Dawson Columbus, United StatesJob Description · Job DescriptionSystems & Support SpecialistTrade/Non-Profit Organization$50,000k-$55,000k, Permanent OpportunityMonday-Friday, Flexible Schedules AvailableColumbus, Ohio What the position offers: Opportunity to work for a small close-knit team · Flexible hybrid ...
-
Crisis Support Specialist
3 weeks ago
Nationwide Children's Hospital Columbus, United StatesOverview · The Crisis Support Specialist will be responsible for maintaining certification in the crisis intervention model. The major focus of this position is providing crisis intervention training for identified staff and keeping with evidence-based treatment and practice, fid ...
-
Administrative Support Specialist
3 weeks ago
Ayer Shirley School District Columbus, United StatesTITLE: Administrative Support Specialist - Operations · JOB STATUS: FLSA Overtime Eligible · REPORTS TO: Chief Operating Officer · DEPARTMENT: Business Operations · PAY RANGE: Five (5) · POSITION SUMMARY: To assist and relieve administrative supervisor(s) of paper work and impedi ...
Client Support Specialist - Columbus, United States - Surge Staffing
Description
Job Description
Job DescriptionJob Title: Client Support Specialist
Location: Surge Staffing Headquarters
Position Type: Full-time - On-Site
Summary
The Client Support Specialist is responsible for supporting all branches with clients utilizing a VMS. They will also establish and maintain relationships with clients that are supported through an MSP program. This individual will be responsible for:
Primary Functions
Qualifications
Equal Opportunity Employer
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Surge Staffing Website
Job Type: Full-time
IND1