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    IT Support Specialist II - Columbus, United States - Sedgwick

    Sedgwick
    Sedgwick Columbus, United States

    3 weeks ago

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    Description

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    **IT Support Specialist II**

    Columbus, OH IT Support Specialist II Wanted

    **Location:** Columbus, OH

    Voted Top Places to Work multiple times by Columbus CEO, Sedgwick Technology Solutions (STS) has been delivering technology solutions that drive results for more than 20 years. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether its Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, were all about finding solutions that advance your career aspirations. Our ongoing client relationships and our proven experienced leadership speak to our long-term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high-profile clients across a variety of industries.

    **Responsibilities**

    Be an active listener that employs an empathetic approach to answering in-bound client phone calls

    Document calls with high detail in an enterprise level ticketing system (ServiceNow)

    Visit client sites to install, configure computer equipment when needed

    Employ critical thinking to evaluate an issue, draw on experience to resolve complex problems

    Speak to and understand client needs for computer / server configuration

    React to monitoring alerts using our Remote management tracking software

    Diagnose and repair workstations, servers, networks, operating systems, printers and applications

    End User Mac support experience in troubleshooting hardware / software

    Follow a procurement process for hardware to be delivered to clients

    Create and maintain client environment documentation

    Work under the direction of the Service Delivery Manager and Vice President

    Work independently and with fellow team members to ensure completion of assigned tasks

    Be a great communicator to fellow team members and clients

    Effective written and verbal communication skills with the ability to express yourself professionally

    Willingness to perform continuing education training and certifications when necessary

    Monitoring and management of Sedgwick Technology Solutions hosted services

    **Requirements**

    Proven ability to work within a team and assist fellow team members

    Learn new technology and employ knowledge both rapidly and skillfully

    Must be reliable with exceptional interpersonal & Communication skills for our clients and team members

    At least four years of experience supporting end user workstations in a domain environment

    Must be proficient in Windows server/client infrastructures

    Must be proficient in MAC OS troubleshooting and support

    Experience troubleshooting VM environments

    At least four years of experience handling more complex issues that require diagnostic thinking

    Four years of experience supporting servers in a domain environment

    Positive attitude and ability to multi-task/self-manage workload while adapting to changing priorities

    Must be detailed oriented with the ability to follow shifting client requirements

    Show ability to Prioritize tasks based on Sedgwick Technology Solutions policies and procedures

    Ability to learn and adapt to new and changing technologies

    Ability to troubleshoot and react to constantly changing IT environments

    Professionalism in the workplace and with our customers is of utmost importance

    Valid Drivers license with reliable transportation and the willingness to travel to client location within 60 miles for PC equipment troubleshooting or set ups (Mileage Expenses are included)

    **Desired Experience**

    Microsoft Certifications (MCSA, MCITP, etc.)

    Experience with Exchange, Office 365, and SQL

    Experience with Server Virtualization

    Experience with Firewall solutions

    Experience with troubleshooting and Citrix environments

    Prior work history in a multi-client consulting environment

    Experience with ServiceNow ITSM platform

    Thank you for considering Sedgwick Technology Solutions (STS) for your next career opportunity.

    STS provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals, and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, trainings, certifications and other online or structured learning opportunities. Well help you stay ahead of the curve. In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc.

    Sedgwick Technology Solutions | Strategically Led Technology Solutions

    5555 Glendon Court

    Dublin, OH 43016

    STS is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

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