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    Customer Service Representative - Los Angeles, United States - XPDEL

    XPDEL
    XPDEL Los Angeles, United States

    2 weeks ago

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    Description
    Job Description

    Job Description

    Customer Service Representative
    Role Summary
    We are looking for Ambassadors to join our team.

    As a representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience.

    The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.

    Key Results Area
    Assist guests with managing their accounts

    Navigate between multiple and concurrent computer applications, including phone, chat, and email

    Provide customer service when problems arise and help find solutions

    Adaptability to the fluctuating needs of the business

    Assist customers by always providing exceptional customer service

    Complete all training as assigned by management

    Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing

    Scan QR codes to complete Activities- Follow QR code activities- hardware/ software updates when needed

    Perform audit activities when requested by the client

    Cart Maintenance:
    clean, retrieve, and re-dock carts to the charging station daily

    Gather qualitative customer feedback while promoting the cart

    Proactively provide customer assistance while using the cart (any assistance needed or required) - this includes the payment functions, additional items that need scanning, and removal of items from the cart

    Additional duties as needed

    Skills & Qualifications
    High School Diploma or equivalent

    Sound judgment and decision making

    Computer proficiency within a Microsoft Windows environment, specifically Microsoft Office

    Prior customer service experience required

    Excellent verbal, written, and interpersonal communication skills

    XPDEL, Inc.

    is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

    We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

    Company Description Become a key member of an exemplary Supply Chain and Logistics company.

    If you love a dynamic, fast-paced environment, where clients are the focus, and your growth is in your hands, this is your new career company.

    We provide speed, service, cost fulfillment, and delivery of goods and services in the US.

    Company Description

    Become a key member of an exemplary Supply Chain and Logistics company.

    If you love a dynamic, fast-paced environment, where clients are the focus, and your growth is in your hands, this is your new career company.

    We provide speed, service, cost fulfillment, and delivery of goods and services in the US.
    #J-18808-Ljbffr
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