Jobs
>
Joliet

    Service Advisor - Joliet, United States - The Lion Electric Company

    The Lion Electric Company
    The Lion Electric Company Joliet, United States

    1 week ago

    Default job background
    Description
    Job Description

    Innovative manufacturer of zero-emission vehicles

    Leader in transportation electrification in North America

    It's us

    Every day, in our own way, we help improve our environment and our society.

    Come build the future with us

    Why you should join our team


    • You'll work in an exciting and constantly evolving work environment (you won't get bored with us).
    • Work/life balance: When you need to take time off for you and your family, no worries - and no questions asked.
    • We offer (rock-solid) insurance coverage, and a great employee assistance program.
    • At Lion, your career potential is limitless.
    As part of your daily work, you would have to:


    The Technical Advisor (Service Advisor) serves as the communicator and liaison between the customer and the technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

    The Technical Advisor is responsible for initiating repairs by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders and maintaining customer records.


    • Determines and documents vehicle issues based on customer description and vehicle condition
    • Translates customer-reported problems to actionable work orders for technicians to complete
    • Orders necessary parts and ensure that they are delivered to technicians
    • Monitors the progress of each vehicle throughout the day and updates customers frequently
    • Participates in quality control and ensures that vehicle repairs meet company quality standards
    • Determines applicable warranty coverage
    • Verifies that the final invoice reconciles with the work performed on the repair order
    • Explains all completed work and charges to the customer
    • Maintains customer records and inputs data into the computer database
    • Maintains the company's exceptional standards for ethical business practices, professional image, customer service and employee relations and reports any circumstances that compromise the integrity of the company
    • All other related tasks
    If you read our description this far, it means you're interested Read on...

    You have what it takes?


    • 3+ years' experience as a Service Advisor
    • Working knowledge and experience of automotive parts and repairs
    • High school diploma or anything equivalent
    • Valid driver's license and maintain a good driving record
    • Math skills to prepare and process bills and customer payment
    • Knowledge of computer programs including word processing and database tools
    • MS Office
    • Ability to communicate repairs and processes to customers in a simple manner
    • Organizational skills including the ability to make appointments, schedule repairs and track current work in the shop
    • Exceptional customer service and communication skills
    We can't wait to talk with you

    Exposure to open shop environment of humidity, heat, cold, and wet conditions. Exposed to all highway hazards during road testing of vehicles or deliveries.

    Work environment requires the continuous operation of hand and power tools and the full range of shop equipment. Repetitive operation of mechanical or electronic office or shop machines or tools within high tolerances or limits of accuracy.

    Requires medium to heavy work that involves walking or standing most of the time.

    The Lion Electric is an Equal Opportunity Employer


    We provide equal opportunity to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law.

    As a federal government contractor, we take affirmative action on behalf of minorities, females, individuals with disabilities and protected veterans.

    We are ADA compliant and provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

    Job Benefits


    • Flexible work schedule
    • Group insurance coverage
    • Opportunities for advancement
    • Access to professional development
  • D'Arcy Automobiles

    Service Advisor

    3 weeks ago

    D'Arcy Automobiles Joliet, United States

    At D'Arcy Motors we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at D'Arcy Motors is absolutely critical to its success. Our promise is to keep deli ...

  • D'Arcy Mitsubishi

    Service Advisor

    4 days ago

    D'Arcy Mitsubishi Joliet, United States

    NEW LOCATION OPENING DECEMBER 2023 At D'Arcy Automobiles we reward individuals who are ready to work hard and stay motivated. Every employee at D'Arcy Automobiles is critical to its success. Our promise is to keep delivering the same award-winning service and value that our commu ...

  • D'Arcy Buick GMC

    Service Advisor

    4 days ago

    D'Arcy Buick GMC Joliet, United States

    At D'Arcy Motors we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at D'Arcy Motors is absolutely critical to its success. Our promise is to keep deli ...

  • D'Arcy Hyundai

    Service Advisor

    4 days ago

    D'Arcy Hyundai Joliet, United States

    At D'Arcy Automobiles and we reward individuals who are ready to work hard and stay motivated. Every employee at D'Arcy Automobiles is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to exp ...

  • David Franck Insurance Agency Inc.

    Insurance Services Advisor

    1 week ago

    David Franck Insurance Agency Inc. Bolingbrook, United States

    Farmers Insurance is looking for a talented individual to own your own business and become a part of one of the largest and most-respected insurance brands in the country through Agency Ownership. · Job Summary: · The Insurance Services Advisor is responsible for advising clients ...

  • International Kia Orland Park

    Automotive Service Advisor

    2 weeks ago

    International Kia Orland Park Orland Hills, United States

    Job Summary: · Compensation & Benefits: · This is a full-time, salaried position with a competitive compensation package ranging from $80,000 to $120,000 per year, paid biweekly. In addition to a generous salary, the Automotive Service Advisor will also receive benefits such as h ...

  • Zeigler of Orland Park

    Automotive Service Advisor

    2 weeks ago

    Zeigler of Orland Park Orland Park, United States

    **AUTOMOTIVE SERVICE ADVISOR** · - If you have a passion for vehicles and outstanding customer service, **Think Zeigler.** · - If you're an outgoing and energetic people person, who loves to talk to people and share your knowledge? **Think Zeigler.** · - If you're self-motivated, ...

  • Aston Martin of Chicago

    Automotive Service Advisor

    2 weeks ago

    Aston Martin of Chicago Downers Grove, United States

    The Ed Napleton Automotive Group is looking for our next **Service** **Advisor.** Located at **Aston Martin of Downers Grove,** the **Service Advisor** is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will pl ...

  • McGrath Acura of Westmont

    Automotive Service Advisor

    2 weeks ago

    McGrath Acura of Westmont Westmont, United States

    McGrath Acura of Westmont is expanding our customer service team. Our main objective as Automotive Service Professionals is to do everything in our power to ensure our customers are driving a safe and reliable vehicle. We want to hire service advisors who are extremely customer f ...

  • International Kia Orland Park

    Express Service Advisor

    2 weeks ago

    International Kia Orland Park Tinley Park, United States

    Job Summary: · Compensation & Benefits: · In addition to competitive pay, eligible employees will have access to a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and employee discounts on vehicle purchases and services. · **Respons ...

  • Zeigler Auto Group

    Automotive Service Advisor

    3 days ago

    Zeigler Auto Group Orland Park, United States

    **AUTOMOTIVE SERVICE ADVISOR** · - If you have a passion for vehicles and outstanding customer service, **Think Zeigler.** · - If you're an outgoing and energetic people person, who loves to talk to people and share your knowledge? **Think Zeigler.** · - If you're self-motivated, ...

  • WEST SIDE TRACTOR SALES

    Customer Service Advisor

    1 week ago

    WEST SIDE TRACTOR SALES Joliet, United States

    Job Description · Job DescriptionWest Side Tractor Sales Customer Service Advisor Product Support Department Reports To: Product Support Manager · Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service ...

  • Toyota of Naperville

    Automotive Service Advisor

    1 week ago

    Toyota of Naperville Naperville, United States

    **Toyota of Naperville is hiring Experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event.** · **Our Writers/Advisors play an important role in the success of our business by ensuring that the customers are ...

  • Subaru Evergreen Park

    Automotive Service Advisor

    1 week ago

    Subaru Evergreen Park Evergreen Park, United States

    **SUBARU EVERGREEN PARK** · The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who ...

  • Bill Jacobs Volkswagen

    Automotive Service Advisor/writer

    3 days ago

    Bill Jacobs Volkswagen Naperville, United States

    : · **The Role at a Glance - Bill Jacobs Volkswagen Automotive Service Advisor** · We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining thei ...

  • Subaru Evergreen Park

    Automotive Express Service Advisor

    1 week ago

    Subaru Evergreen Park Evergreen Park, United States

    **SUBARU EVERGREEN PARK** · The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who ...

  • Napleton Corporate

    Automotive Service Advisor- Customer Experience

    1 week ago

    Napleton Corporate Oakbrook Terrace, United States

    The Ed Napleton Automotive Group is looking for our next **Automotive Service Advisor · - Customer Experience**. Located at Napleton's Oakbrook Terrace office, the **Automotive Service Advisor · - Customer Experience **role assists the Corporate Fixed Operations Training Manager ...

  • Valvoline

    Customer Service Advisor

    3 weeks ago

    Valvoline Lockport, United States

    Valvoline - JobID: [Auto Service Technician] As a Customer Service Advisor at Valvoline, you'll: Create lasting impressions and build loyal customers by using your knowledge of the products and services; Deliver a positive first impression to each guest with a warm, friendly gree ...

  • Bettenhausen Automotive

    Automotive Service Advisor

    1 week ago

    Bettenhausen Automotive Lockport, United States

    Job Description · Job DescriptionBettenhausen Automotive is looking for experienced Service Advisors to join our team Our newest store Bettenhausen Lockport Chrysler Dodge Jeep and Ram is opening Spring 2024 and we are looking for service all stars to join our team · Bettenhause ...

  • Hawk Mazda of Joliet

    Service Advisor

    4 days ago

    Hawk Mazda of Joliet Plainfield, United States

    Hawk Mazda of Joliet is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and comm ...