Automotive Service Advisor- Customer Experience - Oakbrook Terrace, United States - Napleton Corporate

Napleton Corporate

Verified Company

Oakbrook Terrace, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Ed Napleton Automotive Group is searching for our next Automotive Service Advisor.

Customer Experience: Located at Napleton's Oakbrook Terrace office, the Automotive Service Advisor role supports the Corporate Fixed Operations Training Manager in conducting various training sessions aimed at educating and empowering Service Advisors at Napleton's Dealerships to provide consistently exceptional customer experiences.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships spread across seven states. Our strength lies in our more than 3,500 employees nationwide, making us the tenth largest automotive group in the country and offering significant growth opportunities.

What We Offer:

- $25-30 per hour, full-time, NON-COMMISSION BASED.

A professional office environment, Monday to Friday (NO WEEKENDS).

- A position that emphasizes Customer Experience, NOT SALES with benefits including Medical, Dental, Vision, 401K, Accrued PTO, discounts, and the pride of being Family Owned and Operated for over 90 years.

Responsibilities:

Deliver engaging customer experience-focused team member training sessions via ZOOM.
Influence and change behaviors by educating team members on best practices for delivering an exceptional customer experience, resulting in improved customer metrics.
Maintain accurate training records.

Job Requirements:

- A minimum of 2+ years of Service Advisor experience with a proven track record of delivering outstanding customer service.

A genuine passion for delivering an exceptional Customer Experience.
Prior Trainer experience with the ability to influence others is a plus.
Strong communication, organization, and follow-up skills.
Valid Driver's License.
Must be 18+ years old to comply with the company's driving policy.
We are an equal opportunity employer and prohibit discrimination/harassment based on various factors.