Express Service Advisor - Tinley Park, United States - International Kia Orland Park

International Kia Orland Park

Verified Company

Tinley Park, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Compensation & Benefits:

In addition to competitive pay, eligible employees will have access to a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and employee discounts on vehicle purchases and services.

Responsibilities:

Greet and assist customers in a friendly and professional manner
Schedule and confirm express service appointments
Listen to customer concerns and accurately document them
Provide customers with updates on the status of their vehicles
Ensure all payments are processed accurately and efficiently
Communicate with technicians to ensure timely and accurate completion of work orders
Proactively resolve any customer issues or complaints
Assist customers in selecting and purchasing parts and accessories
Maintain a clean and organized work area
Follow all safety and quality standards set forth by the dealership and manufacturer
Continuously update knowledge of manufacturer products and services to better serve customers
Other duties as assigned by management

Requirements:

High school diploma or equivalent required
Previous customer service experience required, preferably in the automotive industry
Strong communication and interpersonal skills
Ability to multitask and work in a fastpaced environment
Experience with automotive repair and service processes preferred
Knowledge of basic vehicle maintenance and repairs preferred
Proficiency in computer systems and software
Excellent attention to detail and organizational skills
Ability to work flexible hours, including weekends and evenings

EEOC Statement:

International Auto Group is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other characteristic protected by law.

We are committed to creating an inclusive and welcoming work environment for all employees.