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    Sr Application Support Specialist - Denver, United States - American Water Works Association

    American Water Works Association
    American Water Works Association Denver, United States

    4 weeks ago

    Default job background
    Description
    Dedicated to the World's Most Important Resource

    TM

    Position:
    Sr Application Support Specialist

    Location:
    Denver, CO

    Job Id:

    439

    # of Openings:

    1
    Looking to contribute to a mission-driven company?

    At the

    American Water Works Association , you'll find purpose, great culture, collaborative colleagues, great benefits, and interesting work. Our mission is providing solutions to effectively manage water, the world's most vital resource.
    We are currently seeking a

    Sr Application Support Specialist


    to provide proactive support and training for enterprise software applications, assist the Help Desk with escalation and backup, and provide operational support for both IT and organizational projects.

    This is NOT a 100% remote job.

    AWWA runs on a hybrid reporting schedule; at least three days per week in the Denver office and up to two days of remote reporting.

    Essential Job Functions
    Administer and provide support for internal and cloud enterprise software applications
    Evaluate and establish business processes to improve staff efficiency
    Proactively identify opportunities to improve AWWA's use of new and existing applications
    Provide training to staff for new applications and features
    Provide assistance and backup to the Help Desk, including escalation support
    Create and maintain administration and training documentation for all enterprise software applications
    Provide operational support for IT projects and programs
    Perform other duties and responsibilities as assigned including but not limited to:

    Attend team meetings, phone conferences, and training as needed
    Know, understand, and follow employee guidelines, employment policies, and department or company procedures
    Work schedules as required including working remotely, evenings and/or weekends as needed

    Job Qualifications

    Education, Certification or Formal Training :
    High school diploma or equivalent required
    Bachelor's degree in related area preferred or equivalent work experience in application support may be substituted in lieu of degree on a year-for-year basis

    Preferred Certifications:
    Microsoft 365, NetSuite Administrator, CompTIA A+
    Minimum of three (3) years' experience in similar role required
    Demonstrated expertise in basic IT concepts and operating systems including but not limited to Desktop Support, Application Support, Mobile Device Support, Windows 10/11, and Windows Server required
    Advanced knowledge of AWWA applications including but not limited to Microsoft 365 (required) and Oracle NetSuite (preferred)
    Familiarity with ITSM service operations preferred
    Advanced computer skills and proficiency in MS Office Suite including Word, Excel, PowerPoint, and Outlook required
    COMPENSATION & BENEFITS

    Pay is targeted between $ $37.

    50 per hour depending on experience and is paired with a comprehensive benefits package that includes:

    Immediate eligibility and vesting for retirement savings plan with a

    6% employer contribution and 3% company

    match upon hire
    Three separate paid time off accounts (Vacation, Sick and Personal)
    Excellent medical, dental and vision plans with generous cost sharing by employer
    $250 payment towards the cost of at-home computer equipment
    Submit cover letter along with resume. Position is open until filled.
    #J-18808-Ljbffr
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