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    Customer Service Representative - Philadelphia, United States - International Flavors & Fragrances

    International Flavors & Fragrances
    International Flavors & Fragrances Philadelphia, United States

    1 week ago

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    Description

    **Customer Service Representative**

    **Location:** Philadelphia, Pennsylvania, US, 19153 ****Job Description****

    Its an exciting time to join Tastepoint by IFFs Customer Service Team

    We are currently looking for a Customer Account Specialist to join our team in Philadelphia. A Customer Service Representative is the voice of the Customer within Tastepoint by IFF (Tastepoint). This role manages the sales order process through shipment and delivery for assigned customers and affiliates.

    **About You**

    To be successful in this challenging role you must have 3-5 years of relevant Customer Service experience or a similar position in a multinational company. Professionalism, self-development and being a good team player are key values. You will need to demonstrate excellent interpersonal and communication skills. You have good collaboration skills, are a quick learner and able to work with people from all backgrounds and disciplines.

    ****Job Requirements****

    **You will spend your time...**

    Entering customer orders into ROSS/SAP order entry systems, acknowledging, and confirming orders back to customers

    Managing all customer or Tastepoint/IFF initiated order changes and communicating status updates to the appropriate parties

    Tracking order fulfillment progress, running open order reports daily, and proactively communicating exceptions to customers and management

    Logging customer complaints via QM system, processing credits, debits, and returns in the Dispute Module in a timely manner

    Maintaining all customer related master data

    Providing coverage for coworkers who are out of office

    Preparing forecasts, safety stock, and inventory information as needed

    **Required Skills**

    Bachelors Degree preferred

    Previous Manufacturing Operations experience preferred

    Export experience highly preferred

    **Required Experience**

    3-5 years of relevant Customer Service experience or a similar position in a multinational company.

    At Tastepoint by IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more

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