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    Loan Ops Support - New York, United States - Lenmar Consulting Inc.

    Lenmar Consulting Inc.
    Lenmar Consulting Inc. New York, United States

    6 days ago

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    Description
    Job Description


    Successful candidates will have an interest or familiarity in one or more of the following: AML/KYC, Cash Management, Loan Servicing, Regulatory Reporting, Business Management, Projects, Wealth Management and Client Services.


    Primary Responsibilities:
    Support the LAL Telephone Hotline by responding to MS field inquiries such loan status, outstanding issues, and documenting the nature of the phone calls
    Meet Phone Performance Metrics such as Average Phone Handle Times, Quality/ Accuracy, Professionalism, Adherence to Phone Script
    Review loan application and servicing requests to ensure appropriate information has been provided to conduct a review within Service Level Agreements
    Communicate all missing information needed to progress the loans in the Pipeline
    Reconcile and process monetary transactions as needed including the review of daily reports
    Cross train and be willing to learn new functions outside of your immediate scope in order to flex and provide coverage as needed
    Train other new team members once you become proficient
    Ability to accomplish shared goals of the department and the bank
    Perform other related duties as assigned by management

    Skills and Experience
    We are looking for resourceful and dedicated candidates with one to three years of work experience who possess the following attributes:

    Required
    This is a hybrid position, 3 days in office attendance is required
    Ability to work Operational hours starting at 8:00 A.M. local time, including occasional weekends and overtime when needed
    Ability to balance multiple priorities, operating in a demanding and fast-paced environment while demonstrating flexibility, adaptability, and personal accountability
    Convey disciplined work ethic and have an enthusiastic 'can do' attitude while delivering white collar service
    Strong written and verbal communication skills with the ability to clearly communicate information to a range of audiences
    Adaptable team player
    Detail oriented and ability to adhere to strict timelines
    Strong organizational and time management skills
    Ability to critically evaluate information gathered from multiple sources
    Ability to proactively contribute towards continued improvements in control, operational efficiency, and industry initiatives
    Strong Microsoft Office skills

    Additional Information

    All your information will be kept confidential according to EEO guidelines.
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