Customer Service Rep - Allentown, United States - GEODIS Group

GEODIS Group Allentown, United States

3 weeks ago

Description

** Customer Service Rep - M-F 9am-5:30pm**

**Job Category****:** Operations **Requisition Number****:** CUSTO16008 Showing 1 location **Job Details**

**Description**

**Primary Duties:**

Interacts with customers by phone, email, or in person and receives orders or changes in service

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability

Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

Assures proper invoicing of accounts by verifying computer generated invoices

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Reports customer feedback to management, including any signs of customer dissatisfaction

Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Performs paperwork associated with orders including the maintenance of customer files

Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office

Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary

Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Works with management regarding product routing for customers

Other duties as required and assigned

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

**Requirements:**

Education and Experience:

High school diploma or GED (General Education Diploma) equivalency

Minimum 6 months related experience and/or training

Experience with AS400 operating systems and warehouse management systems preferred

PC literate with experience with Microsoft Outlook, Word and Excel

Essential Skills:

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

**Environment:**

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

1] The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Service Rep Driver

2 weeks ago

HCSC Allentown, United States

Do you want to take part in positively impacting patient and healthcare needs? Hospital Central Services, Inc. & Affiliates (HCSC) a linen rental service has been dedicated to providing its partners with innovative healthcare solutions. This role will work in our **Ambulatory Car ...
Flex Service Rep

3 weeks ago

Hertz Allentown, United States

The **Flexible Customer Service Associate **consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. ...
Customer Service Rep

3 weeks ago

Kane Logistics Allentown, United States

**Safety of our associates has always been ID Logistics #1 priority. We are aggressively responding to COVID-19**: · - Take temperatures with a no-touch thermometer at the start of the shift · - Increased cleaning routines and periodically deep clean · - Provide associates with a ...
Client Services Rep 1

3 weeks ago

IQVIA Bethlehem, United States

The Client Services Rep 1 is responsible to support CSPMs on technical IRT tasks and there by significantly improve the efficiency, quality and turnaround time. This includes resolving 2nd level issues and escalating issues that are beyond the 2nd level. · **Responsibilities**: · ...
Service Rep Driver

2 weeks ago

HCSC Allentown, United States

Job Description · Job DescriptionDo you want to take part in positively impacting patient and healthcare needs? Hospital Central Services, Inc. & Affiliates (HCSC) a linen rental service has been dedicated to providing its partners with innovative healthcare solutions. This role ...
Patient Services Rep

1 week ago

Tower Health Pottstown, United States

**Responsibilities**: · Occupational Health is looking for a Patient Services Representative for our Pottstown location. This is a Fast paced office providing comprehensive health services to employees of client companies throughout the Tri County area. The Patient Services Repre ...
Customer Service Rep

3 weeks ago

CJ Logistics Allentown, United States

Position Overview The Customer Specialist 2 (CS2) is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CS2 is responsible for completing paperwork, main ...
Service Rep Driver

3 weeks ago

HCSC Allentown, United States

Job Description · Job DescriptionDo you want to take part in positively impacting patient and healthcare needs? Hospital Central Services, Inc. & Affiliates (HCSC) a linen rental service has been dedicated to providing its partners with innovative healthcare solutions. This role ...
Customer Service Rep

1 week ago

CJ Logistics Allentown, United States

· Position Overview · The Customer Specialist 2 (CS2) is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CS2 is responsible for completing paperwork ...
Customer Service Rep

6 days ago

CJ Logistics America Allentown, United States

Position Overview · The Customer Specialist 2 (CS2) is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CS2 is responsible for completing paperwork, ma ...
Customer Service Rep

2 weeks ago

KANE Logistics LLC Allentown, United States

Safety of our associates has always been ID Logistics #1 priority. We are aggressively responding to COVID-19: Take temperatures with a no-touch thermometer at the start of the shift Increased cleaning routines and periodically deep clean Provide ass Customer Service, Service, Ma ...
Customer Service Rep

2 weeks ago

CJ Logistics Allentown, United States

· Position Overview · The Customer Specialist 2 (CS2) is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CS2 is responsible for completing paperwork ...
Flex Service Rep

2 days ago

Hertz Allentown, United States Hourly

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The ...
Customer Service Rep Iii

5 days ago

Hubbell Incorporated Reading, United States

**Date**:Apr 30, 2024 · **Location**: Reading, PA, US, 19605 · **Company**:Hubbell Incorporated · **Job Overview**: · - The Customer Service Representative III will provide intermediate level customer service/support functions, with an emphasis on telephone contact, answering cus ...
Life Safety Service Rep, Electronic

1 week ago

Johnson Controls International Allentown, United States

Our continued growth has produced a need for a hardworking Life Safety Sales Representative, Electronic to join our team. In this exciting and rewarding role the responsibilities will include expertly representing the Company with respect to the prom Electronic, Sales Representat ...
Customer Service Rep

4 weeks ago

Elwood Staffing Bethlehem, United States

Elwood Staffing is hiring a Customer Service Rep for a Warehouse in Bethlehem, PA Basic English is required. Apply today at Company Profile. A National Logistics Company, is the leading distributor of shipping, industrial and packaging materials to Customer Service, Service, Staf ...
Rep Customer Service

3 weeks ago

GEODIS Group Bethlehem, United States

** Rep Customer Service** · **Job Category****:** Operations **Requisition Number****:** REPCU023440 Showing 1 location **Job Details** · **Description** · GEODIS is one of the worlds largest leading Supply Chain Operators At GEODIS, we create with you an infinite amount of ca ...
Customer Service Rep

3 weeks ago

Specialty Building Products Bethlehem, United States

Specialty Building Products is a people first organization. Reeb is an SBP Brand. · You may be wondering, why should I join Specialty Building Products? · We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are ...
Customer Service Rep 2

3 weeks ago

Reeb Millwork Bethlehem, United States

** Customer Service Rep 2 - Inside Sales Support** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001823 Showing 1 location **Job Details** · **Description** · **ESSENTIAL FUNCTIONS** · **Reasonable Accommodations Statement** · To perform this job ...
Customer Service Rep 2

3 weeks ago

Reeb Millwork Bethlehem, United States

** Customer Service Rep 2** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001763 Showing 1 location **Job Details** · **Description** · **ESSENTIAL FUNCTIONS** · Confer with customers by telephone in order to provide information about products and ...

Customer Service Rep - Allentown, United States - GEODIS Group

Description

Service Rep Driver

Flex Service Rep