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Bethlehem

    Customer Service Rep 2 - Bethlehem, United States - Reeb Millwork

    Reeb Millwork
    Reeb Millwork Bethlehem, United States

    2 weeks ago

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    Description

    ** Customer Service Rep 2 - Inside Sales Support**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO001823 Showing 1 location **Job Details**

    **Description**

    **ESSENTIAL FUNCTIONS**

    **Reasonable Accommodations Statement**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    **Essential Functions Statement(s)**

    + Utilize Warehouse Management System (WMS) to monitor all Reeb orders for customers.

    + Actively track all project orders to ensure on-time and complete delivery.

    + Check orders and materials at the docks to ensure quality and accuracy. Communicate to the Quality control department and production department for any issues.

    + Enter tickets into Woodware (WW) for damaged or missing items.

    + Communicate with the Project team on any issues causing delays in shipment, or partial shipment.

    + Run the Committed Item Report and move special orders up or back in the production schedule based on the early arrival or delayed arrival of the material. If a project ticket, (do not move date) please email the projects department with notification of material arrival or delay.

    + Scan unshipped material on the loading docks.

    + Search warehouse and production shops for lost items.

    + Perform other duties as assigned

    **SKILLS & ABILITIES**

    **Education:** High School diploma or equivalent,

    **Experience:** One year of customer service or operations experience and knowledge of Reeb processes.

    **Computer Skills:** Affluent in MS Office, internet, e-mail, WMS, Wood Ware knowledge

    **Qualifications**

    **Skills**

    **Behaviors**

    **Preferred**

    **Team Player****:** Works well as a member of a group

    **Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

    **:**

    **Motivations**

    **Preferred**

    **Goal Completion****:** Inspired to perform well by the completion of tasks

    **Self-Starter****:** Inspired to perform without outside help

    **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    **2 years:** Customer Service Experience

    **Licenses & Certifications**

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